[donomar]

I talked to some people that bought a 808 recently in Germany. No one had a 3G problem here with newer models. Maybe it depends on the provider & country, maybe Nokia has fixed this problem.

You should give it a try and tell us your experience. I already ordered a 808 and will give feedback here (altough it is a used unit and may be afflicted....) Then i can talk about Nokia care

Good luck

[Anthony7a]

i am also going to be ordering a used unit from amazon and also well be back on here to let Ya'll know if i have the problem too.

[gecebekcisi]

Seems like 113.010.1508 fixed it for me. Will report later too

[LT4mula]

Please do. If they did make an attempt at fixing it, why wouldn't they say anything? Frustrating.

[alopez71]

Hello everyone, I wanted to offer my experience. I am on my third 808, all purchased through Amazon. The first was a U.S, white version which would lock up with a black screen and lit power and call butons. The second was a black APAC version I think, because it only had US and asian languages in it. The second would reboot on a regular basis. The third is also a black APAC version, this one however, has been stable with HSDPA turned on for a week so far. No issues since I first powered it on. What I did notice that is different is the production code on the boxes, the first two had numerical date codes on the boxes, the third box had letters in place of numbers in the same area where the other boxes had numbers. The third box has NV MY, my last phonehad 38 12, I cant remember what the first one had.

[banlec]

NV MY - unbranded Malaysia?

[alopez71]

I dont know, its possible its a Malaysia variant. I'm really hoping this one works out fine, i have purposely left HSDPA turned on waiting for it to lock up or reboot bot so far it has not occured once.

[gvp1995]

---

gecebekcisi wrote:

Seems like 113.010.1508 fixed it for me. Will report later too

---

Where did you get 1508?! I have 1507 with no other updates. Does it differ from country to country? I am in US.

Here is the latest on my phone. I had all the "standard" issues plus some additional ones. Sent my phone for repair, got it back about a month ago and can report on my findings. The additional issues (problem 5800 according to Nokia if I recall correctly) are resolved. The standard ones - not. I mean the reboots with the black screen, and the absence of a signal while indicator shows all bars. I does not happen often though. I only had a couple of reboots, and one lost signal in my recent trip to Seattle - for several hours I did not have a connection, although the phone showed that I did. At one point we have to admit the world is not perfect. I can live with this. The biggest thing for me is GPS, as SportsTracker still does not work well (yes, I know, start another GPS app, and then run the SportsTracker, but the whole thing is not stable. As soon as you loose your satellites - say, going inside - or pause SportsTracker, you are done. Everything is gone). I decided I can live with the phone for several years. The bad thing is that the Symbian is almost dead, and there is not much development on the side of apps or OS. For example, Google Maps, as someone mentioned on this forum, will not start on 808 without WiFi turned on, but it is a bug, not a feature - it will work even if there is no WiFi around, but I doubt it will ever be fixed. On the other hand, there will not be a comparable CAMERA-phone for many years, as I think. So I am OK with it (like I have a choice ). 4 stars it is. Enjoy your 808 but don't count it will become any better.

[royemunson]

Did you get a new black pureview or one of the used ones on amazon?

[alopez71]

If you are asking me, I have been purchasing new ones.

[Piratepecke]

hello donomar .,

i have german nokia 808 possible first sale charge in germany i use it under BASE ...

..

nevertheless , i changed SIM and tried T .Mobile , congstar and Vodafone....

with all german providers and my german nokia 808 white pureview same errors.

reboots / connection losses while signal seems getting lower power and during cell change.....

from 05.12 my phone is still under repair, passed several tests @ w-support NOT , and they

going on trying to repair phone ...

now we have 04.01. ... an i passed christmas and new year change without my 808 AND

without making superb photos .,.... thats annoying anyway ......

i am not satisfied.

They really dont know whats reason for buggy behaviour , i am convinced !!

but please , Nokia , swap my phone finally , so i can use it furthermore ......

[donomar]

Well, it seems that i m not going to buy the device anymore. In fact, i only had trouble with the latest Nokia devices (ok, the N9 wasn't officially supported in germany but it had bad cell reception and other glitches....) and also with my 808 i recieved yesterday. I ordered a white 808 and after 10 days they send me a black one with a printing on it "proto.nokia.com" (so a prototype, that belongs to Nokia and Nokia alone!) and i wasn't even able to switch it on. It just stayed dead (it didn't have the original batterie, only the 3.7 V 1200 mAh version). As Symbian really is pretty much dead and nothing to expect here, i think i won't try a second time to buy this phone. WinPhone somehow repels me and currently i don't know which device i m going to buy. Maybe a BB10. I ll wait for the MWC in Barcelona. Good luck with your devices out there!

[doctran]

I sent my 808 in for repair on 12/26.  A replacement arrived on 1/4 with 1507.

Went for a drive today and it rebooted.

[tf_translate]

Hi

I re-arrived in Germany today with my freshly reparied (Nokia Care Point walk-in - they replaced a transistor on the PCB) 808. I drove by train from a small ex-military Airport in the Bavarian contryside through many "white spots" to Stuttgart - a 4 hours trip -, having 3G + HDSPA (!) enabled, using O2 (the German provider with the weakest 3G coverage), the phone sometimes switching from 3G to EGPRS when the connection became weak, so the ideal scenario to trigger the bug. I was uploading photos to flickr all the time, in parallel checking news, writing e-mails and maxing out mobile internet in every possible way until I reached my flat rate limit. That operation would have 100% killed the phone before the reapir. I went through this without any issues and even without short-time freezes or anything. The phone just behaved great.

The Nokia Care Point in Ukraine /only/ replaced a transistor on the board. They did not touch the firmware at all, it is still the same FW 1507 and all the configuration and personalization etc. that I had previously when the bug was occuring. All they did was a soldering operation. So OBVIOUSLY we are talking about a hardware but here that no firmware update would be able to fix in full.

To everybody who is affected by rebooting / hard lockups / freezing when 3G (HDSPA) is enabled:

Please stop asking your dealers, Nokia or whomever for replacement devices. This is a pointless exercise. My theory is that there are either some production lines left that are still producing faulty devices as of today, or at least there are still large stocks of faulty devices being sold / used as replacement devices.

Your only way out of this bug is to have your current device repaired.

You need to take in or send in your device to Nokia Care, you need to attach a printout of this URL:

http://www.nokia.com/pk-en/support/product/808/troubleshooting/?action=singleFAQ&caseid=FA140286_en_...

And you need to make a very clear statement that you have this specific bug and that you want this specific bug repaired for your device.

That's all you need to say, do not say anthing else to prevent them from chasing dead ends. You do not need firmware updates, full diagnostics, replacement devices, whatever. You just need a bit of soldering done on your PCB.

At this point in time, I can say that after the reapir my phone behaves much better than before. It is premature to say that the problem is solved, maybe the transistor is prone to wear out quickly again or something. I will get back here in a couple of weeks to let you know if the repair really fully fixed my problem in the long run. But  I want to believe that this is the case.

Best regards,

Tobias

[vlado3g]

Tobias thanks for your feedback!

The problem here in the US is that they keep sending back replacments, and like you said, that doesn't really fix the issue..

I doubt that they can replace the transistor/capacitor themselves, or.. I doubt that they even know about it, or have spares for that matter.

[peterh338]

The problem I see here (UK) is that a lot of phones are Malaysian grey imports which Nokia Care won't touch.

That includes phones sold by amazon.co.uk on the Amazon URL which is pointed to by nokia.co.uk's Buy option!

Specifically Tech Trading and Barl Trading is what you get if you go to Nokia.co.uk and click on Buy.

So Nokia UK are encouraging people to buy grey imports

The "fix" is to disable HSPA while leaving 3G enabled. Doesn't that reduce the mobile data speed to about 384kbits/sec?

http://blog.ruggedandmobile.com/2010/01/26/a-guide-on-the-difference-between-gprs-edge-3g-and-hsdpa/

I wonder what phone S/N onwards this was fixed?

[peterh338]

This blog

http://mynokiablog.com/2013/01/02/firmware-update-available-for-nokia-808-pureview/

suggests that update 1508, which came out a few days ago, fixed the HSPA bug for the writer.

It would be interesting if anybody can confirm that.

[peterh338]

One UK online retailer, selling the Malaysian imports like they all seem to, says they have sold hundreds in the past few months and nobody has reported this issue.

It's worth getting this fixed before buying the 808. I have just measured the speed of loading of 3G versus HSPA, for one fairly "big" website, and it was 45 secs versus 7 secs. So this is not just a trivial thing.

[benedict888]

had the issue of sudden blackout with button lights on.. Everything's non responsive.. Got to perform battery out or slider and power off.. Singapore set here on 1507.. What should i do? Seems a lot been suggested

[gecebekcisi]

Unfortunately, it was a false alarm. Bug is still there. BTW changelogs:

NOKIA PR2.01 SOFTWARE VERSION 113.010.1507 RELEASED FOR NOKIA 808 PUREVIEW

1. INTRODUCTION
This document summarises the main differences between the earlier Nokia 808 PureView PR1.02 (112.020.0311) software and PR2.0 (113.010.1506), which was released only for factory, and PR2.01 (113.010.1507) software, which is released for all channels.

This software release is applicable to RM-807 ROW. PR2.01 sw release delivers improvements to purple discolorations.

2. NEW FEATURES AND APPLICATIONS / UPDATES TO EXISTING APPLICATIONS / NEW FEATURES
• Browser v8.3
- Improved HTML5 support: Web apps (Storage, App Cache, Web Apps supported)
• Maps SR9
- Use your voice to search – Maps and Drive
- See your photos on Map
- Multi-point routing with the route planner
- Explore cool places nearby, straight from your home screen.
- Public transport integrated with line information and departure times.
• Nokia Car Mode (in-car optimized UI)
• Social client v1.6.29
• More Homescreen widgets with enhanced experience (Clock, E-mail and Gallery widget)
• Music player update
- Lyrics and better navigation
- Refreshed ‘Now Playing’ view
- Lists are tabbed for easy access -swipe from one tab to another
- New ’Artist View’
- Controls at status pane
- Visually renewed Nokia Music
• Microsoft Apps (Pixi v2.3) available only in factory deliveries and via IAD
- MS Lync Mobile
- MS Meetings
- MS OneNote
- MS Sharepoint
• Text rendering for top seven regional languages of India
• NFC Geolocation support
- Touch standard Geotag, opening Maps to that location getting ready to start navigation or save landmark.
• New keyboard that is significantly faster to use
- New prediction engine with easy language switch. New, visual text editors. Snap to word and double tap to select a word. Pop up menu for editing option
• UX improvements including:
- Virtual Inputs (input support for Thai, Vietnam, Akshar, Latin languages and Cyrillic)
- Virtual Inputs – China (China market specific input languages and methods)
- Screen lock UX improved
- Screen lock, swipe to open
- SMS/missed call at lock screen (swipe) take directly to event
• Improved call handling
- Pin query, Call bubbles, volume control better fitted to style 
• Video Pro application
- VideoPro lets you make movies from stills and videos.
• Big Screen application
- Nokia Big Screen turns your mobile into a media center for photos, videos and music when connected to HDTV with HDMI.
• Climate Mission 3D game (subject to country/operator variant availability)
• Silent Film Director added to China PRC variant

Imaging improvements:
• Camera key fix
• Landscape gallery grid
• Gallery widget image viewing
• Image details
• Multiple image deletion
• Interactive scroll bar
• Reset button in Creative Mode

3. CHANGES AND IMPROVEMENTS
• NatGeo web TV widget dropped from the content due to malfunction

NOKIA PR2.02 SOFTWARE VERSION 113.010.1508 RELEASED FOR NOKIA 808 PUREVIEW

1. INTRODUCTION
This document summarises the main differences between Nokia 808 PureView software version 113.010.1508 (P2.02) and 113.010.1507 (PR2.01).
This software release is applicable to RM-807 ROW.

The purpose of this release is to meet the EU audio requirement that is required for CE mark after Jan 23rd, 2013.

2. NEW FEATURES AND APPLICATIONS / UPDATES TO EXISTING APPLICATIONS / NEW FEATURES
None

3. CHANGES AND IMPROVEMENTS
- HW79u Personal Music Player-law FAIL EN-50332

5. KNOWN ISSUES: N/A