Re: Bug in 808 3g mobile data?

peterh338 · ‎2013-02-22

As I wrote, I got 35196505215xxxx

I will be able to get 3.5G later this morning so will confirm if the HSPA on/off switch is missing even when that is actually available.

Product code is 059M9H5. No idea what that means.

Type RM-807.

The firmware is 1507, not 1508. Even my Nokia 700 is 1506 and Nokia Suite offers nothing later.

The camera totally outclasses my Canon S95...

93tid · ‎2013-02-22

peterh338 wrote:
Product code is 059M9H5. No idea what that means.
Type RM-807.

059M9H5: ndt_seap_apac1_my_black => South East Asia APAC (Asia PACific) version of the handset

JoeDay · ‎2013-02-22

I give up too!

Last unit I returned (4 so far) was xxxx50512xxxx This phone freezed and rebooted all the time whenever you installed a Vodafone SIM card, in a matter of seconds.

I sent it back to the shop, which it is in another area of my country, and then I got a call from them telling me the phone was working ok there with the very same network I live in a big city, network signal is perfect and this is the only cell I've ever seen with this problem.

Unless Nokia itself sends me a working unit, I quit.

dopple916 · ‎2013-02-22

I still have not had any reboots at all. Been all over the UK. The only issue I have and this has happened about three times is when running maps it occasionally loses the signal and maps stops working,( I know it's lost the signal beause the providers name dissappears), though why that should be the case I don't know because the maps app doesn't need a data feed to work it just needs the feed for the live traffic updates,( I know assisted gps is network dependant but my maps app works perfectly well with no sim card, just gps on it's own). However the phone itself continues as normal,( i.e. it does not reboot). I am running 1506 and the option to enable/disable HSPA is still available to me.

davidbt · ‎2013-02-23

I ordered an 808 today from handtec uk. I live in ireland and will test it out on 3 ireland and tesco mobile(o2 network). 3 here use hspa so fingers crossed i havent purchased a faulty unit.

gvp1995 · ‎2013-02-23

davidbt wrote:
I ordered an 808 today from handtec uk. I live in ireland and will test it out on 3 ireland and tesco mobile(o2 network). 3 here use hspa so fingers crossed i havent purchased a faulty unit.

When you report back, please include the EMI and firmware number. I just read that Nokia pulled back 1508 update, so it is interesting to see what they put in the new device

peterh338 · ‎2013-02-23

Mine came with 1507 and no new update is being offered by Nokia suite.

I got mine from Tech World Direct

http://www.tech-world-direct.com/

They have a new batch of the 808 with much later IMEIs than all others seen to date.

I don't know why the mods here delete mentions/recommendations of vendors found to be decent. By doing that they are only assisting the cowboys who dominate this often dirty business.

As I think I mentioned elsewhere, the new 808 never seems to indicate "3.5G" so it looks like Nokia quietly disabled HSPA on it...

I measured 400kbits/sec over two large transfers from two different known-fast servers, on "3G". Normally, in the UK, IME, 3G is about 200kbits/sec. GPRS is about 20kbits/sec.

200k is actually plenty fast enough for most "normal" usage, but you get the occassional "designed by an art student with trousers hanging halfway down his bottom" website which stuffs several MB of bloat down your browser and then the lack of HSPA really shows. But I am not going to tear my hair out over it.

The HSPA on/off switch, described here
http://www.nokia.com/gb-en/support/troubleshooting/?action=singleFAQ&caseid=FA140286_en_US
appears only if the phone is currently receiving a 3G signal!

The phone works well in all other ways, although it did not work with a Class 10 Kingston 32GB SD card. It's OK with a Samsung one (Class unknown; bought 1 year ago).

Took me a fair bit of time to narrow that down, too. I found lots of curious behaviour e.g. the camera, Gallery, and various other configs suppress the file storage config option (drive e: or f: ) if the SD card is not found. And if e.g. the camera is set up to write to the SD card, if the card is removed, it creates the DCIM directory on e: and the average non-tech user is going to end up with loads of orphaned "lost" pics around the place. No warning, ever. This idiot proof way of thinking is a hassle for anybody with a brain...

The camera is awesome. This pic (a small piece of a larger one) was taken with a Canon S95 - £350 and perhaps state of the art for anything pocket-sized
http://peter-ftp.co.uk/images/test-s95.jpg

Same pic with the 808
http://peter-ftp.co.uk/images/test-808.jpg

Both above files were the same size - 2.5MB.

Same pic with a Nokia 700; typical of most smartphones
http://peter-ftp.co.uk/images/test-700.jpg

ppww · ‎2013-02-23

Just a few questions, is your new 808 a black or grey phone, and you saying that the download speed
Has double but still not showing 3.5g at the top of the phone.

gvp1995 · ‎2013-02-23

peterh338 wrote:

The HSPA on/off switch, described here
http://www.nokia.com/gb-en/support/troubleshooting/?action=singleFAQ&caseid=FA140286_en_US
appears only if the phone is currently receiving a 3G signal!

I don't think Nokia changed anything in this respect. If I remember, it behaved like this from the beginning. Funny they pulled back 1508 and ship with 1507. Apparently found problems with 1508. Actually the same happened with 1507. But last time it took them only a week to figure it out.

Congrats on the new phone, and please update if you find any manifestations of 3g bug. I really hope you won't, which would mean they finally fixed it

peterh338 · ‎2013-02-23

I have not found any manifestation of the HSPA bug as previously described.

The phone seems to be working well. Only three issues so far:

1) Today, the phone just died. Totally blank. It would not turn on. I did a hard power-down (bottom RH button and the side sliding button both held for about 10-20 seconds, until you feel the vibrator - this is equivalent to removing and replacing the battery) and when it came back up it was showing zero battery level. So I put it straight on charge. It looks like the battery indicator was showing the wrong level previously... at least I hope so

2) I did the HSPA test by making a 16MB movie file and then emailing it to myself, starting in a known "3.5G" location (the phone never shows "3.5G"; it was showing "3G" even where the Nokia 700 with the same SIM card shows "3.5") and then driving away from there into a known GPRS-only location. The phone didn't crash or misbehave, and the 16MB file was still in in Outbox, 3 hours later, which is plausible since GPRS is only 2kbytes/sec here.

3) I can get the 808 to pair to the car bluetooth system but it always pops up a dialog asking me if I want to pair or not. Originally I had to confirm a pin # but now it just pops up that stupid screen. The lowermost option on the screen is whether I want to enter Car Mode. The 700 never did that; it would just connect quietly. I cannot see any config for this in the 808 and the bluetooth settings I know about are exactly the same in both phones. The kind of setting I would be looking for is whether the phone should connect "without a confirmation" but I can't find it. This is a hassle because the phone is useless in the car unless, every time I get in, I mess with it to allow it to connect. If anybody can suggest what to do I'd be grateful (no; don't tell me to restore the phone to factory config and start all over again ).

I will re-do the 3G speed test (measured at 400kbits/sec) with and without HSPA disabled, in the "known HSPA" location. If the speed is the same then definitely Nokia quietly disabled HSPA.

I looked for an app which displays a decent compass. I bought, paid for, and installed various apps only to find they are basically garbage. I found three which displayed a map but none of them showed the map location right (1000-5000m off) even though Nokia Maps works perfectly. But the compass works - within about 5 degrees of a real compass.

I also installed the Nokia Sleeping Screen. Very nice.

Also I noted that Photobook is back in the app shop and they have fixed the Photobucket upload bug where the prog would not recognise more than the first subdirectory.

The phone is a black one.

ppww · ‎2013-02-24

Just want to add my experience to the post with my Nokia 808. My 808 had a big problem even when using 3G mode only. It would crash constantly . The phone would only work in 2g mode that's how bad and slow it was. After a few months I took it to a care point in York , explain the situation with the phone, sent then emailed and links from Nokia website cos they told me they knew nothing about the fault and they had never worked or seen a Nokia 808,
All they told me and manage to do was change the firmware to 1506, which at the time was Nokia factory setting.. The phone works find in 3G dual mode only now, but still not using hspa , I still do have disable / enable setting on the phone.
My conclusion is that the capacity can't cope with 3.5g running due to the firmware / software,cos all new 808 don't have hspa function at all, so I think Nokia are trying work out a way to get a higher speed just by using 3G only.
I might be talking rubbish .
It doesn't seem they are making new 808 with hspa enable unless the update will fix problem.
Love the phone by the way.

peterh338 · ‎2013-02-24

Update from some 3G tests:

Nokia have not disabled HSPA in the 808.

I have just done a test in a known-3.5G location, and get these two speeds for HSPA ON/OFF:

ON: 3.3mbits/sec

OFF: 330kbits/sec

However to do this test I had to replace my normal Vodafone UK contract SIM with a Vodafone UK PAYG SIM, because the contract one more or less died, and offered only a very low speed of c. GPRS only. No idea what is going on here.

So far I've had two shutdowns in 2 days, but both were during user interaction. Not sure they are internet related but might be.

davidbt · ‎2013-02-24

Should have my one by tuesday. Handtec say it has a 2 year eu warranty (white model-£54 cheaper than black one which i found odd) Amazon reseller said they import theres with 6 month warranty. So thats why i got from handtec. Will post firmware etc when i
get it.

davidbt · ‎2013-02-25

Recieved unit today.imei is 5051. Prod cd is 059m7q4 on belle fp2. Box wasnt sealed.will test over next day or so and report back. Could the non sealed box be good sign or bad. ie- was fixed by nokia or was a return. Time will tell.

peterh338 · ‎2013-02-25

I have just done a lot of 3G/HSPA tests and I don't think the "3G bug" has been fixed.

It just takes quite a lot to make it happen, and now, with my IMEI of 35196505215xxxx it does something different: the phone shuts down totally (no lights) and needs a hard reboot (bottom right button, and the side slider, both operated for ~ 10 seconds until you feel the vibrate; then turn phone on in the normal way).

I have transmitted a number of 20MB emails (which when encoded for emailing are ~30MB) and it crashed during one of those, while I was walking in the countryside, away from a known-HSPA area into a 3G-only area.

This is UK, Vodafone UK contract.

I spent about £20 doing these tests today

The phone has done the same "total shutdown" every day I've had it so far, but only if in HSPA areas. At home we have just GPRS or a weak 3G and it's fine.

I am going to disable HSPA now, as 3G gives me 300-400kbits/sec which is fine.

hlorri · ‎2013-02-26

peterh338 wrote:
I have not found any manifestation of the HSPA bug as previously described.

That's Good News. Would love to read updates from you as you try it out more.

peterh338 wrote:

3) I can get the 808 to pair to the car bluetooth system but it always pops up a dialog asking me if I want to pair or not. Originally I had to confirm a pin # but now it just pops up that stupid screen. The lowermost option on the screen is whether I want to enter Car Mode.

This is the "Car Mode" application that does that - it always has. I forgot how to make it forget about your car stereo, but you can simply uninstall it. All it is is a 3-button main screen for Maps, Music and Contacts - the first is just a launcher, and the second two bring you into some weird, non-intuitive and quite cumbersome interface.

The phone itself should connect flawlessly.

peterh338 · ‎2013-02-26

As I wrote earlier, I don't think the 3G bug has been fixed in the latest IMEI, but it takes quite a lot to make it appear (usually).

I have now disabled HSPA... I don't want a phone that crashes e.g. during satnav, when I cannot mess with it while driving.

How does one uninstall the Car Mode? There is no Remove option on the icon, and there is no option under Settings / Installations either.

hlorri · ‎2013-02-26

peterh338 wrote:
Update from some 3G tests:

So far I've had two shutdowns in 2 days, but both were during user interaction. Not sure they are internet related but might be.

Oh.

Yet another hopeful prospect vanishing through our fingers. I think this could still be called the "denial phase" though - as in - anyone feel free to post some good news!

hlorri · ‎2013-02-26

peterh338 wrote:

How does one uninstall the Car Mode? There is no Remove option on the icon, and there is no option under Settings / Installations either.

Damn, it is now pre-installed and un-removable.

How about completely unpairing your car stereo, open Car Mode once (and immediately quit), then pair again (without Car Mode running)?

peterh338 · ‎2013-02-26

What I do is this:

Get in the car.

Start up.

The bluetooth connects.

About 30 secs later the Car Mode app pops up and covers the whole screen.

I can now do one of two things:

1) Terminate it using the bottom right button, or

2) Terminate it by selecting Start Car Mode and then pressing the big X button

Now I can use the phone normally.

My two N700 phones (FP2, v1506) never had this.

I expect the mods will delete this but the FP1 hacks (which survived the FP2 update) no longer work on the 808, so I have no way to remove Car Mode from the c: drive.