zoro06 wrote:for repair it takes from 5 - 12 days
and if it lasts more than 14 days, Nokia will send you another new N97 mini handset, with new serial and new warranty
That is not correct.
The only time a new phone is provided by nokia is when the original cannot be repaired, and is still covered by warranty. A new phone is never provided just because it's taken over 14 days!
Repair times differ all over the world with some countries being far more efficient than others so it's impossible to say exactly how long it will take. The average in one country may be less than two weeks whilst in another it may be over a month.
The above info applies if you have sent it back to nokia or a nokia care point. If you have sent the phone back to a retailer or your network (if purchased from them) then you will need to contact them about their policy.
zoro06 wrote:@psychomania:
info provided by me was from NOKIA WARRANTY CONTRACT in MEA .. I read it and it happened to me personally when i used 5700 XM
Can you provide an official nokia link to that information? It certainly doesn't normally work like that.
Sometimes phones do get replaced instead of repaired (happened to me with an E65) but it's certainly not standard procedure to replace phones just because they've been away for longer than 14 days!
Please try not to mislead people in future.
No need to scan it, the middle east & Africa warranty terms are listed here:
http://www.nokia.ae/support-en/repair-and-recycle/
As you can see it does not state that you are entitled to a replacement if the repair takes longer than 14 days.
If you look at the warranties for other regions you will see that nokia does not replace phones just because they've been away for over 14 days, that is why you are misleading people in your initial post.
Hope this clears up your confusion so that you don't mislead people in future.
Therefore you are misleading people by saying that nokia will replace a phone after 14 days.
In future please think very carefully about what you post. This board exists for people to help others, not to mislead them.
i'm helping people and i'm thinking carefully about what i'm posting
you can check my posts to know that i'm really doing that
alot of solutions, alot kudos ... i think i didn't gain that from misleading people
so, i said that i'm talking about MEA and i posted attachements
and in our region , that's the Authorised Nokia reseller
i'm NOT MISLEADING when taking about terms of my region
thanx for clearing that this terms don't apply for other regions 
1. You stated something that clearly is not nokia's policy because nowhere does it mention it on the official warranty terms for your or any region.
2. You stated a policy that probably only applies to your network. There's 1000's of networks world wide each with their own policy.
3. This is a worldwide forum and you didn't know where the topic creator was based so was wrong to state something that you think applies to your country/network.
4. You posted something that clearly isn't from nokia to back up your misleading claims.
So again I ask you to think carefully in future before attempting to help people.
