[uker]

Also, for people whose phones haven't yet failed, I'd say we currently need three things:

1. What is actually wrong with the N8?

2. Is the problem due to be fixed in software or it's decidedly a hardware flaw?

3. Is there any way to know whether our phone is bound to fail anytime soon? (ie, serial numbers batch, etc) It's not good to live your life in fear that your USD 550 phone may turn up dead any day.

[WK1234]

Thanks to Vandaley for a URL to Mr. Savander's interview - I guess majority of affected users have seen that already.
Message is nice and promising, but real life situation appears to be quite different, at least here in Poland.
Nokia Care are unaware, Nokia Poland either - so how can I trust they act in line with Mr. Savander's declarations ?

If Mr. Savander claims this is the whole batch of faulty phones, then I assume Nokia must know affected IMEI range.
Like other manufacturers do, Nokia should publish affected range.
Advantage #1 - no need for "inspection" - things will be clear (Nokia to save on "inspection" costs :-) )
Advantage #2 - those whose N8 are still alive (but supposed die soon) will also know - Nokia can react in advance, thus preventing from further repuation loss

If the phone's IMEI is from affected range, replacement should be done within 24-48 hours.
Nokia can take faulty phones back, and then refurbish - regardless how long it takes.
I do not see any reason to be offered a repair and waiting weeks for my phone back.

Problem caused by Nokia's manufacturing line issues should be Nokia's problem, not mine - unless I am wrong to think so.

This is how I believe this should be done - if Nokia cares.
Unless there is anything not yet revealed, of course - which I now suspect is the case.

regards,

WK

[Mickita]

Judging by the absence of due reaction from Nokia so far (I decidedly count out Mr. Savander's speech as in fact almost nothing certain has been said by him) the flaw looks technological. Hence, in any country any phone that was produced at least before November, 15 or so may go disfunctional at any moment whenever temperature rises for any reason outside or/and inside the unit. Am I right, Nokia guys?

BTW after 14 months of normal everyday use crome garment went off my unhappy N97 to complete the story......

[synth_fg]

---

If Mr. Savander claims this is the whole batch of faulty phones, then I assume Nokia must know affected IMEI range.
Like other manufacturers do, Nokia should publish affected range.
Advantage #1 - no need for "inspection" - things will be clear (Nokia to save on "inspection" costs :-) )
Advantage #2 - those whose N8 are still alive (but supposed die soon) will also know - Nokia can react in advance, thus preventing from further repuation loss

---

It's not so simple tho as it appears the specific issue affects a limited number of handsets within the first batches

not every handset in the first batches will exhibit the issue, most should be fine

for those that do a care point should be able to fix it in a short space of time

[m_maybe]

Hi!

I have the same problem with my Nokia N8 (bought one week ago) - it switches off by itself sporadically and afterwards it´s temporarily impossible to switch it on again / no reaction on charing. In my opinion this problem appears especially through differences in temperature (warm flat->cold wet streets->warm office).

Today I have given my N8 in repair.

My Location: Germany

best regards

David

[misulikkk]

hello , i  work in a mobile phone service , i've seen already 2 nokia n8 made in finland that are dead, so it's not the china's factory fault ,  the problem is, i thing, the desing, they didn't test it so much

[Songoku]

My N8 has the "Die"-Problem and since 3,5 weeks (!) for repar at NCC in Switzerland.

After several requests to estimate the time for repare, I got today an official response from NokiaCare, that this time cannot be estimated. From this I assume, that the problem is much more serious than NOKIA do recognize or the problem is just still NOT SOLVED!

I am not willing to wait any longer! Nokia react! Give me a new pone or my money back!

[vandelay]

Songoku, I'm sorry to hear that it's taking so long. I would advise you to call Nokia Care in Switzerland (http://www.nokia.ch/support/kontakt) and ask to make a complaint about your repair experience.

edited: I just saw your email. I'll get back to you.

[synth_fg]

Elder Murtazin has a well publicised beef with nokia

I'd take anything he says with a serious pinch of salt

[Marv3L]

Fine, mods keep deleting any negative comments in this thread. if you are so afraid of bad PR, then try making your products better rather than hiding the truth. You can delete posts from this forum but what about twitter/facebook/blogspot/gsmarena/engadget/gizmodo etc... forums? We'll keep posting there until Nokia comes up with a official statement about the root cause of the issue.

[neerajvohra]

After getting my handset repaired by ncc twice, I sold that handset now, and I will NEVER EVER look back to N8. I hate the fact that after purchasing the phone, I faced issues from the first day and after two weeks of waiting for my device, it again caused issues like hangs

I was die hard fan of symbian, but not anymore. Nokia was a trust brand just because of quality etc but the fact actually gets changed when they released Nokia N8.

I am fedup and give up.Looking for other brand now.

[slimboyfat45]

hi i bought an n8 20 days back and now it wont charge........wont come on wither..i spent 23grand on a piece of junk..if this is the face of such a multi national manufacturer and this ure flagship u should shut doen.......i saved up for a long time for this phone and now im reely dissapointed i want my money back please........i have my bill and everything nokia you are not showing any sign of assuring ure customers before this is had a 3330,6600,n73 now n8 im reely dissapointed please help me.......i dont want any more to do with your products i just want whats mine uve sold me a faulty product for which u even dont know whats wrong.....please give me my money back.....this is my email address  

i would really ike to refrain from goin to my friends in the media business and publising this.all i want is my money back your product is faulty and ive gotten fooled by ure advertisements.THIS BS BAD TECHNOLOGY AND I DONT KNOW WHAT TO DO WITH IT.............MY GIRLFRIEND WORKS FOR NDTV WHICH IS A BIG NEWS CHANNEL HERE IN INDIA.............GIVE ME MY MONEY SO I CAN GO MY WAY thats all i ask.........A FAITHFUL EX nokia fan

Moderator's Note:

Post editted.

PM sent to user.

"We would like to inform you that we have editted your post in the thread "My Nokia N8 is dead,can't turn on and can't charging" as it is not advisable to post personal contact and information in a public forum."

Best Regards,

[slimboyfat45]

in reply to my last post about getting my money bak for a faulty product this is what nokia told me

<<<<<<<<<<<<<Hi slimboyfat45,

We would like to inform you that we have editted your post in the thread "My Nokia N8 is dead,can't turn on and can't charging" as it is not advisable to post personal contact and information in a public forum.

Best Regards,

hardhit>>>>>>>>>>>>>>

no assurance or anythig.....just not to post my contact details.....well give me a damn replacement so i can sell and buy an i phone at least the DEATHGRIP is better than dead phone
NOKIA you have a very dissatisfied and **bleep** off customer..i cant believe i use to defend u on gsmarena forums now i agree with the same pple i faught money back or nwe phone so i can sell plz. or contact me i have rights

[synth_fg]

What you will find is these are primarily user to user support forums

whilst nokia reps occasionaly post here, it's not guarenteed,

the mods are just here to ensure that you don't post personal information, or anything that is not acceptable

If you have an issue with your phone, see either the retailer that sold it to you or a nokia care point,

if you have a specific issue with nokia then use the contact us link above

[aneezshaikh]

Is it possible to rectify the discussed error in the faulty N8 units through a repair?? I mean, at the local Nokia Care Center by local engineers...

I doubt because the first thing they say is, the problem is software related.

[synth_fg]

---

aneezshaikh wrote:

Is it possible to rectify the discussed error in the faulty N8 units through a repair?? I mean, at the local Nokia Care Center by local engineers...

I doubt because the first thing they say is, the problem is software related.

---

Mines been bulletproof since I visited my nearest care point to have it fixed

[aneezshaikh]

Thats reassuring, cuz what ultimately counts is a working N8 that'll continue working without going dead within a week from repair

(The pain of using a repaired handset for 24000/- not taken into account)

[karanverma15]

OMG my phone just died in front of me and i even heard its last words!! it said DUUk . Tok Tok ...... thats it ..and it turned off... or died!! i was asleep... and it just woke me up with that sound.. at 5 am... grr...

[karanverma15]

and wat about my 11 GB data!!  whos gona get that back grrrrrr super angryyy....

[karanverma15]

heyyy my fone is still aliveee.. it was just battry drained!!! love my N8