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Re: N79 - Intermittent freezing problems

Counsellor
Posts: 78
Accepted Solution

N79 - Intermittent freezing problems

My problem started when i was using the browser. Suddenly it freezes and any key presses has no response. I off and on to reset but it work for a second then freezes again. I did a #*7370# with no help. Eventually I did a 4 finger reset and managed to get everything working again.

 

But now intermittently it still freezes and sometimes the selections keeps skipping to the next selection like a key git stuck. I have to off/on to get it working again.

 

Sometimes I also get the message that memory is low and I should delete some messages...or something but upon checking the phone's memory it is still free with 45MB and 6GB in my card. Again, I have to off/on to make it work again. It shows this memory full message when Im opening a text message. I cant read it until i off/on the phone. 

 

Im on the 11.049 version 

Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

I have the same problem and I am a Chinese student.

There are at least 16 users having the same problem as you and me.

We are all looking forward to getting the solution.

We can only analyze and think it over,but we don't have the answer.

I don't know what the answer of the NOKIA in your country is.

Have you been to the center of NOKIA service?What did they say?

 

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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

[ Edited ]

I am located in Malaysia. I am Chinese too.

 

Anyway I have not gone back to Nokia Service Center. I hope to solve the problem by myself. I will try to hard reset it again.

 

The problem is its so intermittent that its very difficult to determine what causes it because sometimes the problem changes. Sometimes I have to take out the battery to reset it. Sometimes just off/on will do the trick. Sometimes the key moves rapidly like its stuck and sometimes it just frozen and no key presses will do anything.

 

Have you taken it back to Nokia? 

 

 

Message Edited by fring on 17-Feb-2009 01:34 PM
Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

yes,that's the problem.

In a bbs in China,many users are discussing this question and we can't get a solution.

So I visited bbs in other countries and I wanna find the answer.

In fact,this problem is serious and more and more people ask this question,

It's not easy to solve it by yourself.

Maybe you should ask the specialist for help.

I'm worried about this.

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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

[ Edited ]
I think it's not easy to solve it so I didn't take it to the seller.
Message Edited by loveinheaven on 17-Feb-2009 01:47 PM
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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

is your firmware 11.049?

maybe if we revert back to 10.047 it would be ok 

Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

mine is 46

 

however 45.     46.        49

all have the same problem.

we don't have 47

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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

do you use IM?

QQ or MSN?

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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

I PM you
Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

what does PM mean?
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Counsellor
manudrum
Posts: 39

Re: N79 - Intermittent freezing problems

[ Edited ]

PM means personal message. You can find it in the right side of the the discussions main page, in Inbox.

 

Regarding the freezing problem, I have never experienced something like that. I own the N79-3 (NAM), running 11.049 SW.

 

 

Message Edited by manudrum on 17-Feb-2009 09:18 AM
Manuel Barragan
Nokia N86 8MP
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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

[ Edited ]

yes click on the envelope at the top right hand of this page

it might say You Have 1 Message

Message Edited by fring on 17-Feb-2009 02:26 PM
Message Edited by fring on 17-Feb-2009 02:27 PM
Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

in fact,many people think this is a bug .

a bug design of electronic power of N79.

maybe it's about the temperature and the keyboard

we all have no idea about it

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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

i dont think its due to temperature. But keyboard or maybe firmware, or the motherboard itself

 

what kind of problems are you facing? is it exactly the same as mine?

 

 

Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

yes

many users have the same problem

so we think it's serious

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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

unfortunately i cant read chinese
Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

how many times a day does yours freezes? mine at least 10 times or more. it happens when im browsing, smsing, playing games, just about anything. It can also freeze on its on without doing anything.

 

how come nobody took it back to Nokia to be fix? 

Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
eseriesaddict
Posts: 107

Re: N79 - Intermittent freezing problems

reinstall the firmware again and check if u still have the problem.

Also a lot depends on application open and the ability of the processor to hadle it so hold down symbian/menu key and close all apps and check if it still freezes.

close bluetooth and wifi scanning if u using memory intensive apps

 

----
Wishing u a great time with your device,
eseriesaddict
Chennai
India.
----
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Counsellor
Posts: 78

Re: N79 - Intermittent freezing problems

its not possible to reinstall the firmware. maybe if you take it back to Nokia they can do it.

 

as for open apps, even with 1 app opened or no app open, it still happens 

Nokia N79 8GB
SW Version: 11.049 RM-348
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Counsellor
Posts: 40

Re: N79 - Intermittent freezing problems

I had formated the C . I lost my message and my bookmark.

Even I don't insert the memory card, no other theme, not using application,

it also will freeze and only the power button can be used.

 

I was drived crazy

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