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Re: N8 ANNA Update Problems

Counsellor
jada0007
Posts: 36

N8 ANNA Update Problems

After the Symbian Anna Update on my Nokia N8 (German) I lost my applications. Adobe LE and Quickoffice are gone. Some of my Theme are gone. I try to download it again from OVI Store but I got a Error.

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Sage
lillracksingen
Posts: 190

Re: N8 ANNA Update Problems

Are you sure you loaded the official Anna released yesterday and not the leaked beta version?

 

I loaded the beta on my N8 a few weeks ago. It was missing QuickOffice and some other stuff. This morning I loaded the official release (product code 0598984). This one include both Adobe LE and QuickOffice.

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Advisor
DoomerX
Posts: 10

Re: N8 ANNA Update Problems

I'm facing the same problem too, losing Quickoffice and Adobe LE. I've updated my n8 through ovi suite, so i guess it was an official release version.
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Counsellor
jada0007
Posts: 36

Re: N8 ANNA Update Problems

I used the Nokia OVI Suite this morning.

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Contributor
Posts: 7

Re: N8 ANNA Update Problems

Oh my..i lost my Quickoffice too after upgraded to Symbian Anna just now

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Contributor
MK99
Posts: 9

Re: N8 ANNA Update Problems

i lost calling feature.

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Mobile Guru
phonehacker
Posts: 2,402

Re: N8 ANNA Update Problems

[ Edited ]

MK99 wrote:

i lost calling feature.


ha, interesting :smileyvery-happy:

If you want to thank someone, just click on the blue star at the bottom of their post

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Contributor
Pellekatt
Posts: 9

Re: N8 ANNA Update Problems

[ Edited ]

i've got problems updating the OVI Store a few days ago, so I reseted my N8 and it works. (Maybe some betallabs applications like Nokia Bubbles caused this) But I was unable to login, after installing the latest QT files from http://fixqt.com/ it works.

 

This morning I tried to update Anna but it won't work, after reseting my N8 it works.

 

So my thoughts are you need the latest QT files to run the latest applications, but you're unable to update with it?

 

Maybe this info helps, and Nokia could fix this for upcomming updates?

Nokia N9
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Contributor
MK99
Posts: 9

Re: N8 ANNA Update Problems

phonehacker:
yes, very intresting! i try everything to get it back, but still missing. i hav to make tree_finger_reset and then it want to come back.
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New Member
ylakerranasukki
Posts: 4

Re: N8 ANNA Update Problems

I lost also adobe and office programs. Also what I noticed subtitles doesnt work anymore. Files are in the same folder, same name and .srt format. Worked before the anna update.

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Mobile Visionary
no1_slumko
Posts: 1,177

Re: N8 ANNA Update Problems

Finally the long wait is over. it doesn't look like it has hit the Africa market yet my N8 shows no updates available. Hopefully later on in the day... I can't believe people are already reporting problems though
Show your appreciation. Hit that kudos button real hard
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Counsellor
SpecK73
Posts: 67

Re: N8 ANNA Update Problems

I can confirm that Quick Office and Adobe Reader are missing from my Symbian Anna update which I received OTA today. It's disappointing but I am hoping that Nokia will issue a fix quickly. That's some major functionality missing there!

 

By the way, a hard reset did not restore the missing programs. 

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Advisor
helgen8
Posts: 11

Re: N8 ANNA Update Problems

Same here - after ANNA update on my N8 (euro2_dg_germany) QuickOffice and Adobe PDF Reader are missing. Used update over OVI suite on PC, all went well, no error messages - but the apps are missing...

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Counsellor
SpecK73
Posts: 67

Re: N8 ANNA Update Problems

I have just tried to reinstall the firmware update and Ovi Suite says that the service is unavailable. Maybe this is a sign that Nokia has realised that the firmware is bad and has pulled it from the site?

 

It's hard to believe how the firmware image could've made it all the way to a Production release without anyone realising that the Adobe Reader and Quick Office were missing. 

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New Member
ylakerranasukki
Posts: 4

Re: N8 ANNA Update Problems

same here. I get error message 12017 from ovi suite while trying to reinstall anna.

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Counsellor
SpecK73
Posts: 67

Re: N8 ANNA Update Problems

Okay now there are a couple more updates available:

 

Symbian Anna update 1/2

Symbian Anna update 2/2

 

These have been offered to my phone over the air. I am downloading them now. Haha they are getting this sorted fairly quickly it seems! 

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Mobile Visionary
no1_slumko
Posts: 1,177

Re: N8 ANNA Update Problems

Just keep us posted on the out come as soon as you're done with your update. I would like to update today.
Show your appreciation. Hit that kudos button real hard
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Counsellor
SpecK73
Posts: 67

Re: N8 ANNA Update Problems

[ Edited ]

Excellent news folks! The two updates I mentioned above completed successfully and both Quickoffice and Adobe Reader are back.

 

There's also a new program called Communicator. Haven't checked that out yet.

 

Perhaps it wasn't possible for Nokia to include all of these programs into the firmware image for capacity reasons. It may be that they always intended to release them as separate installs and we all got caught out because we were too quick off the mark. This method sure has taken a big chunk out of the C: drive space though. I'm looking at just 146 MB available without any extra programs installed. I'm yet to install Ovi Store and Social either. Could be problematic.

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Mobile Visionary
no1_slumko
Posts: 1,177

Re: N8 ANNA Update Problems

Thanks you guys should keep us posted. I will not be able to update until I leave work in 2 hours time. if it's available already.
Show your appreciation. Hit that kudos button real hard
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Counsellor
Posts: 63

Re: N8 ANNA Update Problems

Software updater states that a firmware update is available. But I must update using Ovi Suite.

 

I connect to OVI suite and click on 'Software Updates' but does not show that a new update is available.

 

My phone is a UK unbranded phone, I also live in the UK.

 

My product code is: 059C5Q8

 

So is there something I am missing?

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