There have been some cases where users have used the 3-fingered hard-reset method on their N8 devices and lost Ovi Maps in the process. If you find yourself in this situation, you can now resintall Maps via the software update feature in Ovi Suite. For other apps, you may need to refer to your nearest Nokia Care point.
Please note that it is not wise in general to use the 'three-fingered suicide' as a method of troubleshooting issues with your phone, this procedure is intended to attempt to revive a device that will not boot, in which circumstances you already know that everything is going to be lost before starting.
The following is an official statement from Nokia concerning this matter:
You should not use the "three finger" reset (pressing volume down + camera key + menu key and pressing power button) to hard reset the Nokia N8-00 device. Doing this will delete some applications (Ovi Store, Ovi Maps, some preinstalled widgets) which cannot be restored.
If the device needs to be reset, try the following methods instead of the "three finger" reset:
- Press down the power button for 8 seconds.
- Restore the factory settings by selecting Menu > Settings > Phone > Phone management > Factory settings > Restore.
The "three finger" reset should be used only as a last resort if the device cannot be booted up in any other way.
If successful, the device can be used after the reset but some of the applications are missing. The device needs to be taken to a Nokia Care point for reflashing to get the original applications back in the device.
