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Re: N97 Charging problem.

New Member

Posts: 4

N97 Charging problem.

‎2012-04-04 15:22

my N97 keeps on getting a low battery even when I've just finished charging it,especially if i just dial a number..the battery will get completely low.this problem started 2 days ago.can someone PLEASE HELPE ME!!

Mobile Visionary

Mobile Visionary

Posts: 780

Re: N97 Charging problem.

‎2012-04-04 15:26

How old is the phone, the battery might be getting old.

Also try plugging the charger in, taking it out, then putting it back in and allowing ot to charge for a minimum of 12 hours... do this at night whe you go to bed.

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New Member

Posts: 4

Re: N97 Charging problem.

‎2012-04-04 15:32

I got it in 2010.it also says memory full.I tried the *#7780# reset but it hasn't worked.okay thanks.. i will try that but it stops charging after sometime then starts again..so i have to keep on checking if its charging.

Mobile Visionary

Mobile Visionary

Posts: 780

Re: N97 Charging problem.

‎2012-04-04 15:35

Batteries tend to have a limited charge lifetime... it may be a case that you need to purchase a new battery I'm afraid.

I used to have the memory full issue on my N97, I don;t think it ever got fully resolved... i ended up just living with it. have you tried reinstalling the firmware using Nokia Suite?

If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.

New Member

Posts: 4

Re: N97 Charging problem.

‎2012-04-04 15:39

aaaw!! a new battery...I'd hoped that wasnt the case..it just started like this out of nowhere. may you please tell me how I can reinstall the firmware??

yeah..the memory problem is on and off.

Mobile Visionary

Mobile Visionary

Posts: 780

Re: N97 Charging problem.

‎2012-04-04 15:42

Use Nokia Suite for your PC/Mac: http://www.nokia.com/gb-en/support/product/nokia-suite/

Connect your phone to your PC, once Nokia Suite recognises it press the green button on the toolbar to check for updates.... if any new firmware is available install this. if not it should give you the option to reinstall your firmware.

If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.

Mobile Visionary

Mobile Visionary

Posts: 780

Re: N97 Charging problem.

‎2012-04-04 15:57

Forgot to say... make sure you do a backup first!

Again, this can be done from with Nokia Suite.

If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.

New Member

Posts: 4

Re: N97 Charging problem.

‎2012-04-04 17:04

thank you so much.just got done.i've also just realised that my phone charges properly via usb when i connected it to my laptop...unlike when i'm charging it using its plug...so could its charger have a problem and not the battery?

Mobile Visionary

Mobile Visionary

Posts: 780

Re: N97 Charging problem.

‎2012-04-04 22:26

Sounds very much like it is the charger. Is it the same one you got the phone with?

If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.