[tuoni_uk]

I own an unlocked N97 in the UK, and after waiting discovered that the v2 firmware has finally been released!

So, I backed up my phone, installed the firmware update (which completed successfully) and the phone rebooted itself.

It booted fine, and then the annoying email wizard popped up and the 'phone stopped responding.  I left it for 15 or so minutes to see whether it would start responding to unlocking etc and it didn't.  I tried switching it off using the power button and, as I expected, it didn't even register that I'd pressed the button.  After a couple of minutes of messing around with it I removed and replaced the battery and switched it back on... now it just sits on the white screen with the blue Nokia logo, no sounds, nothing.

I have tried leaving it to see if it finishes the boot process (after half an hour it's still sitting there...), I have tried taking the battery out for 10 minutes before trying to turn it back on and the same thing happens.

Anyone got any ideas, or is this going to require yet another replacement handset? (given that this is now the second N97 I'm on...)

Out of the two N97 owners in this house, we've now had 5 N97s between us, I can't say I'm impressed.

[rasmus · Accepted solution]

Hard reset the phone using the keys and you should be fine.

Turn your phone off AND simultaneously press these four buttons circled in red.

Caps Button

Space bar

Backspace button

On button  

 

[tuoni_uk]

That seems to have done the trick, thank you very much!

[M114]

Great post bricked mine doing update and thought it would have had to go back to nokia for repair till i saw this thanks again

[wilbo]

omg you are a genius, thank you so much!

That saved me from so much trouble in work - and it kept all my contacts too! 

Thanks