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Re: N97 - T-mobile SIM will not allow 3g connectio...

New Member
markzip1
Posts: 3

N97 - T-mobile SIM will not allow 3g connection to AT&T USA

My N97 has US AT&T 3g radio frequencies. I have a T-mobile sim card with unlimited data and an AT&T card with very limited data.

 

With an AT&T sim card the N97 talks to the AT&T USA towers at "3.5G" speeds no problem. Beauty!

 

But  when I put my T-mobile sim card in it it will only connect to T-mobile towers. It sees that there is a T-mobile tower and an ATT tower no problem but it will only talk to the tmo tower.

 

If there is no T-mo tower it will connect to the ATT tower but it will not be at 3G just edge.

 

I have tried to enter the apn settings manually but i am tripping up somewhere.

Called T-mo and tier 3 tech support said that she could see no reason why it should not work.   I pressed to find out if T-mo provisioned their sims to work at 3G soeeds ONLY on t-mo towers but she said that that was not the case.

 

N97 user manual mentions apn alterations being contingent on a PIN2 number coming off the sim card, but that did not sound tright to t-mo support.

 

Am i missing a very obvious thing like a switch called "turn on data roaming" ? My Nexus1 has that.

 

Apologies for the scattered description.

TIA

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Mobile Sensei
grschinon
Posts: 9,735

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

I'm wondering if your phone is a genuine N97.

 

You don't say so explicitly but I'm assuming you're in the USA. If this is the case then I fail to see how a genuine N97 could talk to both T-Mobile and AT&T over 3G. The NAM variant of the N97 is a tri-band WCDMA device operating on 850, 1900 and 2100 MHz, while T-Mobile operate on the 1700 MHz band. There's no way an N97 can use T-Mobile's 3G service.

 

There's always the possibility that it's a T-Mobile branded N97 made specifically for that network, in which case it shouldn't be able to use AT&T's 3G service.

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New Member
markzip1
Posts: 3

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

[ Edited ]

Yes I am in USA. Yes,it is a genuine N97. This is an unlocked, unbranded N97.

 

Again, when it has an AT&T sim in it it talks to the AT&T 3G towers. When I put a T-mobile sim card in it it will not allow me to talk to the ATT 3G signal. It will only talk EDGE/GPRS. This happens even if there is no T-mobile signal in the area.

 

I have tried to force it using the connections settings I got from the local ATT store but it is just not working...

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New Member
rlsims
Posts: 3

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

[ Edited ]

Hey Mark,

 

I have a friend with a similar phone, the N97 Mini. Her parents bought it for her unlocked overseas, and she's using it with her T-Mobile SIM she's had for several years. Her plan included voice and data, but she's not seeing G3 signal anywhere in the Dallas area.

 

Today we decided to pop in a AT&T SIM from my iPhone. She got 3G immediately, indicated on the phone by a 3.5G note on the status bar, and a huge improvement in performance.

 

So basically, I'm saying I'm seeing the same behavior you are seeing. Don't know if this will require a new SIM card from T-Mobile to work or if there's something else wrong.

 

Randy

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New Member
rlsims
Posts: 3

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

Oh, and I'm hearing good reports on T-Mobile 3G with the Nexus One in Dallas, so I don't think it's the network that's causing the lousy performance on the phone. Please let us know if you get any word from T-Mobile!

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New Member
rlsims
Posts: 3

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

Argh! Following up, it appears the problem is the T-Mobile 3G network uses a different pairing of frequencies from everyone else -- a blend of 1700 and 2100 MHz, where AT&T uses 850 / 1900 / 2100. The 1700 range isn't supported on the N-series phones, thus no T-Mobile 3G support. :-/

 

for reference:

 

http://www.gsmarena.com/nokia_n97_mini-2921.php

 

http://forums.tmonews.com/index.php?topic=7149.0

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New Member
markzip1
Posts: 3

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

Stipulated:

1. N97 has the US ATT 3g frequencies.

2. It does not have the US T-mo 3g frequencies.

3. Radios frequencies in handsets are independent of the sim inserted.

 

Today I visited a real Tmobile store in an area that has Tmobile 3G AND ATT 3G. I showed the guy my two handsets (N97 and Nexus) and inserted the ATT chip in the N97. It grabbed the ATT frequency no problem. I inserted the Tmobile chip in the Nexus, it grabbed the T-mo 3G signal no problem. 

 

So, I have now established that the Nokia can get the ATT 3G signal and the Nexus can get the Tmobile signal. I have also shown that I have data provisioned on both sim cards.

 

Then I took the Tmo chip out of the Nexus and put it in the N97. I went to the phone settings and told it to scan for service providers in the area. After a while it told me that there were signals from T-mo and ATT in the area. I told it to connect to the ATT signal. As he was watching me do this, the T-mo guy behind the counter said "This is not going to work". He was right, the phone gave a message saying something like "Your sim is not authorized for use on this network". Then I told it to connect to the T-mo network and it connected fine. No 3G, of course. (Because the N97 does not have the radio to connect to the USA T-mo 3G frequencies)

 

I asked him several questions:

1. Will the sim not connect to ATT because there is a T-mo signal in the area? Answer: Yes

2. When I am in an area where there is no T-mo signal, but there is an ATT signal, will the T-mo chip EVER connect to an ATT 3G signal? Answer: No, never.

3. So, are you telling me that there are T-mo customers all over the USA who are unable to roam onto ATT 3G networks, no matter what phone they have? Answer: Yes

 

So there you have it folks, yet another argument for a complete overhaul of the antiquated, backward, stupid, sclerotic, siloed US mobile phone system.

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Mobile Sensei
grschinon
Posts: 9,735

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

It's exactly the same anywhere in the world.

 

A phone with a SIM from operator 'A' will never be able to connect to the network of operator 'B' if 'B' and 'A' are both in the same country. For example, with my Vodafone UK SIM, there's no way I can roam onto T-Mobile UK, Orange UK, O2 or H3G UK.

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Registered Member
zarbi
Posts: 2

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

Taking the above example further, however, whilst I can't go onto any other networks in the UK - if I'm overseas I can roam onto other networks - even if Vodafone are there. For example in Spain I can use Vodafone and Orange (and pay roaming fees on both!!). The home network is specifically country, not operator, based.

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Advisor
Posts: 22

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

It's all about the frequency of the carrier.

That's what dictates compatibility between networks and phones.

In the case of T-Mobile versus AT&T, there is no compatability for their 3G networks as they operate in different frequences. It is my understanding that Europe has more uniform frequencies, hence a better ability to use different sim cards and have the ability of connecting at 3G. Not here in the USA. The same will happen if you insert an AT&T sim card to a Nexus One; it will operate only at the EDGE frequency, but not at the 3G frequency. Not only the differences in frequencies from carriers, but limitation on cell's hardware to handle all frequencies.

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Counsellor
lilhaiti
Posts: 119

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

T-Mobile US's  3G network is mostly 1700Mhz at the moment, they are working to expand their 2100Mhz coverage, but until that happens, there will be limited coverage for people that buys unlocked 3G capable phones unless they buy an unlocked phone made to work on T-Mobile's 3G network.   

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Sage
Posts: 224

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA


grschinon wrote:

It's exactly the same anywhere in the world.

 

A phone with a SIM from operator 'A' will never be able to connect to the network of operator 'B' if 'B' and 'A' are both in the same country. For example, with my Vodafone UK SIM, there's no way I can roam onto T-Mobile UK, Orange UK, O2 or H3G UK.


Correction: this has nothing to do with wich country you are in, or frequencies in use.
This is a question of roaming agreements between operators. Operators tend to not have roaming agreements with the competition in the same county, but there is nothing complicated about it from a technical point of view. It's all a business decision.

The other issue here is more specific to the US, since they have this confusion about which frequencies to use which cause phones there to normally only be able to use one or the other of the two common frequencies they use. In europe, and most of the rest of the world, the frequencies is a non-issue, but roaming agreements are the same "problem" everywhere.

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Counsellor
Posts: 42

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

ah jeez. This is a fail on my end. i'm a n95 8gb owner but just got a nokia n97 mini as a trial from nokia ( http://www.womworld.com/nokia/trial-a-nokia/ ) and i was under the assumption i could use this phone with t-mobile usa 's 3g. i wonder what other phones are offered in the triial that might work with t-mobile's 3g in case i have opp to try one more
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Registered Member
nitro169
Posts: 1

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

I've had my unlocked prepaid tmobile n97 for over a year with 3g and it just went to 3.5g today, so I don't know what you guys are talking about????

Maybe its just where you live, I live in Raleigh, NC
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New Member
kts0347
Posts: 2

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA

Here's a bright spot.  I just got an N8 and popped the T-Mobile SIM card out of my old Blackberry 8320 into it.  I was never able to get anything but T-Mobile EDGE on the Blackberry.  The N8 immediately acquired T-Mobile 3G in the same area.  (USA)  I'm pleased.

 

 

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Counsellor
Posts: 70

Re: N97 - T-mobile SIM will not allow 3g connection to AT&T USA


markzip1 wrote:

My N97 has US AT&T 3g radio frequencies. I have a T-mobile sim card with unlimited data and an AT&T card with very limited data.

 

With an AT&T sim card the N97 talks to the AT&T USA towers at "3.5G" speeds no problem. Beauty!

 

But  when I put my T-mobile sim card in it it will only connect to T-mobile towers. It sees that there is a T-mobile tower and an ATT tower no problem but it will only talk to the tmo tower.

 

If there is no T-mo tower it will connect to the ATT tower but it will not be at 3G just edge.

 

I have tried to enter the apn settings manually but i am tripping up somewhere.

Called T-mo and tier 3 tech support said that she could see no reason why it should not work.   I pressed to find out if T-mo provisioned their sims to work at 3G soeeds ONLY on t-mo towers but she said that that was not the case.

 

N97 user manual mentions apn alterations being contingent on a PIN2 number coming off the sim card, but that did not sound tright to t-mo support.

 

Am i missing a very obvious thing like a switch called "turn on data roaming" ? My Nexus1 has that.

 

Apologies for the scattered description.

TIA


N97 does not have T Mobile 3 G frequency of 1700. It is impossible to get TMobile 3G on the N97. It does have the the 1900/2100 which is used by ATT.

 

The only Nokia products that works on both ATT and Tmobile 3G network are N8, C7& C6-01.

There are no other Mobile phone makers who offer  dual 3G for ATT and Tmobile.

 

If you need an excellent device to work on TMobile 3G network, try the N900. it is somewhat of a Computer with Cell phone and gets some getting used to. But it beats any other mobile device to date and works with TMobile 3G network.

 

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