[n97disappointed]

When connected N97 via cable to pc ( windows 7 )  "N and cant see N97 in Pc suite. In mass storage mode work fine.
Please HELP.

[Romeomonthy]

I;ve got the same problem...

before i updated the firmware when i open file window on my windows 7 it used to show my phone as N96 and when i copy and paste film onto my phone it would automatically convert.

But after I updated the firmware, it shows up as N97 but now it doesn't even want to transfer my video files...

[MarcosR]

I have same problem with my Nokia 5800.

I solved with this: /t5/Nseries-Devices-and-S60/mtp-device-driver-installation-on-nokia-5800-fails/m-p/566336#M177247

It's woks with me.

Good Luck

[Mitza_tza]

I disabled windows media player sharing center

1.Start

2. type "services.msc"

3. Seaarch for Windows Media Player Network Sharing Service , thay are in alphabetical order.

4. Double-click on the service

5. Press STOP.

 optional

6. Press disable if u don't need sharing media over a network.

[n97disappointed]

Not work for me on n97 any ideas, help me.

[N97_GK]

I have the same problem.

Have anyone found a solution to this?

I disabled the Windows Media Player Network Sharing Service, but that did not work. Would appreciate any help.

I am thinking about going back to IPhone. Not impressed by the N97.

[MattPC]

i have had the same problem: MTP USB DEVICE FAILED. But i found a solution. You have to install on your pc program: Nokia PC Suite. Then put phone by USB to the pc and let him to found and install that mtp device. After that just turn on software updater with turn off nokia pc suite on your computer(on phone get pc suite mode) and update. 

i wish it will help you. 

[jjegan]

i have had the same problem: MTP USB DEVICE FAILED. But i found a solution. You have to install on your pc program: Nokia PC Suite. Then put phone by USB to the pc and let him to found and install that mtp device. After that just turn on software updater with turn off nokia pc suite on your computer(on phone get pc suite mode) and update.

Thats the way its supposed to work   if you fail to install the driver it wont work .

 jje

[MattPC]

ive got a huge problem! i update my nokia n97. it wrote: instalation complete etc and now i cant turn phone on!! what happened??

[oxidative]

I solved the problem by removing the SD card before connecting the phone. This will allow the driver to be installed properly.

[fretsonfire83]

All you have to do is:

1. Make sure your computers runs Windows Media Player 10

2. Put phone in Mass Storage mode (its in the settings/connectivity/USB section)

3. Plug in the USB cable and go to Windows Explorer

4. Navigate to the drive E: Private folder on your phone and delete folder 10208913

5. Unplug USB cable

6. Turn off the phone

7. Plug the USB cable back in to the computer

8. Turn on the phone

9. Change back to PC Suite mode in settings/connectivity/USB

10. MTP will now load ok and everything should be ok

for me works!

[Fedajkin]

Correct, i removed card and then driver was instaled properly Thx to oxidative for good advice

[meclotel]

thank you fretsonfire83. It works on my N97 too.

[Craggles]

nothing is working for me, i've tried everything that everyone on this subject has suggested and i don't have a memory card in my phone i use the mass memory!!!! i quite upset with this, really like my n97, but i'm seriously thinking about changing to the iphone!!!!

grrrrrrrrr

[asper_33]

yepp i used that last  option and worked.. just remember that folder name was not 1020.. it was 318566... i think it can be different names.. and you can find it directly in e: folder.. there is a icon on like question "?" "blue".. just delete it and do other steps.. it will resolve.. thanks friend for help!!

[utenc]

Need HELP!!

I followed your step by step. But it will does not work.

Already deleted out that folder (10208913).  Now when I changed N97 back to the PC suite, WIN7 started to installing the MTP USB again. But it gave the same message that it failed.

HELP HELP!!

[Iohannes]

Me too, same dang problem. HELLO NOKIAAAAAAA????????

[H_NOUR]

IT WORKED WITH ME TOO . THANKS

[dr34mguy · Accepted solution]

Solved by repairing installation of Nokia Suite. I'm using version 3.3 of nokia suite on a windows 7 ultimate operating system. Needed this step to update firmware.After many attempts I finally overcame this problem by going to control panel>uninstall a program>scroll to nokia suite>select uninstall/change>dialog asks if you want to repair or uninstall>select repair.
*Please make sure of the fllg:
>phone must be on
>MUST be connected in PC Suite mode - If your phone tries to connect to internet or wlan, keep hitting cancel till it asks you to select (PC Suite) mode.
>Windows may try to install drivers and you'll see MTP usb device installation Failed - ignore for now
>Make sure the internet connection on your PC is active
>NOW do the repair-install as described above
>During repair windows will again install your device drivers, and this time you should be good to go
Hope this helps someone, and saves them the many hours I took to get this right.

[LYNNGOOLD]

Thank you SOOO much. Have been searching for problem preventing me transferring WMA files to my phone. This works Hooray!!!