With Nokia's new, big push of the Linux/Maemo-based N900 (see here: http://conversations.nokia.com/ ) at the upcoming Nokia World 09, and their virtual silence in the face of all the complaints about the N97, does anyone else get the feeling that after last December's announcement of the N97 and the euphoria it generated, the cold, hard facts of building a 32G device on a small processor with Touch features grafted onto a Symbian S60 system gave them second thoughts? That they pushed it out the door last June unready so they could clear the deck for the new system? Look at the first update that came within two weeks of the initial launch. The update itself was dated prior to the launch. The latest update encompasses about a dozen minor fixes. Smallest changelog in Nokia history I read somewhere.
I'm **bleep** because I need functionality between my N97 and my Mac especially with Contacts and Calendars and that isn't happening...more than two months after I bought my N97 on the day of launch. It's supposed to be a Smartphone, dummies.
Some have said the firmware was broken or the USB standards were futzed up so synching cannot be done. But we find other problems, too, in Photos and Music and Contacts. Maybe S60 or the processor just can't handle 32G. Whatever the issues, I'm getting the feeling that this N97 was pushed out the door with very little support, so they can focus on the "new flagship" - the N900. Just a few months ago, the N97 was touted by Nokia as "The Flagship".
I hope some folks (reporters/bloggers) who actually attend Nokia World 09 ask some hard questions about the lack of support for the problems N97 early adopters have encountered and why anyone should have more confidence in the readiness of the new flagship.
Nokia needs to do some serious customer satisfaction work in the N97 arena. We paid a lot of money for a phone that seems to already be heading off Nokia's radar. A system upgrade would be a start. Adding the N97 to the "Comes with Music" program would help pay back in kind a lot of the time that we have spent endlessly tweeking, re-starting and "restoring to factory settings" to get the whole mess working correctly. Offering a turn-in/replacement credit/upgrade to the new N900 would be another.
Nokia, if you are listening...most of us here like you and like your stuff. We've been buying Nokia for years. But please don't **bleep** on our head and tell it's just a bit of rain.
I agree with chake..
Nokia N97 is just halfway finished.. And i can't even update mine.. even when i contact nokia support, they can't help me.. I have experienced these faults: slow respond, bluetooth compatebility, crasj and battery that last for max 1 day..
This phone is nothing else than old technology in a new shell..
I've also been a Nokia fan for years.. with this phone.. it's likely that i by another brand next time..
True! Nseries I used were awesome. The N93i,N82 and now the N86. Some phone that Nokia gives the Title of "flagship" do'not meet the consumer's standards! I think Nokia should chose their flagship titles to phone that have the required standard!
Personally, the N97 is a Mixed Blessing for Nokia!
Like Windows Vista for Microsoft!
Am sure Nokia is coming with an awesome phone!
Hence my suggetion in the last N900 thread which was deleted Nokia should offer all unhappy N97 customers a reduced trade in price when the N900 hits the high street.
The problem with the N97 is not just a buggy firmware, the hardware is quite shabby too. The other day I was running for the bus with the phone in my pocket that was enough to mess it up now there is a rattle comming out of it.
The Nokia N97 is just a useless piece of phone by Nokia. Nothing new its just the qwerty keypad and touchscreen with 32GB storage. You want something new then the Nokia N900 is the real deal. People get fascinated by N97 and many users did and I can gurantee you some or most users of N97 are regretting they made that choice in getting it in the first place.
The thing to get fascinated about is the Nokia N900.
Maybe the N900 is the real deal for nokia.. i'm not convinced.. i have to use a nokia **bleep** flagship until i can sell it and by a real phone..
The really need to fix N97 with FW or something.. quick..
31-08-2009 1:03 - edited 31-08-2009 1:04
The N97 is a real mess. Even the manual was not even ready properly. Nokia should definetly compensate those who purchased the N97 buy giving them a choice to swap for the N900. Also they should take N97 off the market. That is a piece of junk in the market. Is that what you call Nokia the World leader in mobile? Even motorola don't make this sort of error. The N97 should be put to rest its a shameful device everything in that device is cheap tak hardware.
Nokia have three choices to get the N97 customers happy again by either doing the following and I think its a good idea;
- Replace N97 with N900
- Replace the OS of N97 to Maemo (which can be done), this will sort out all the symbian problems
- Compensate N97 users with £150 off their next purchase on mobile or accessories.
Maybe all N97 users should complain to BBC Watchdog then they'll definetly do something. Nokia dont even care about customers if they did they would act upon this by now. So lame Nokia are and thats do truth. Hope i didnt hurt any Nokia Fan boys/girls heart, where I am to also a Nokia Fan. I just think Nokia need to treat their customers with respect not like their some kind of dirt.
ye, looks like we been used as N97 beta testers.
now N97 mini has things like more C drive, probably more RAM, maybe good GPS and also no lens cover to scratch the lens(had my n95 8GB for more than a year and no scratches on the lens so i think not having a cover is actually better than having one that scratches the lens), and have you noticed flash and camera are seperate now? not like n97 which can cause flash flooding left hand side of the photo.
and n900 is everything n97 should have been,
we have all been taken for a ride, spend lots of money and bought lots of hassle, headache .......................
nokia sort it out
31-08-2009 2:11 - last edited on 31-08-2009 7:01 by concordia
there you go ercanmetin, i was bout to say the same thing, we shuld start a petition against nokia. i thought i was the only one experiences the problem whereby teh web browser shuts down, if i run application on the homescreen. u will be surprised that whenever i check my ram available, i only have arund 15 mb free. wat the hell, is this what u call a flagship. i constantly have to clear ma cache, delete my email, to free off my c drive memory, teh screen doesnt rotate propely, it takes like few minutes to arrange itself.....any many more problems.
i reckon we shuldnt wait too long to start a petition