I have the exact same problem. It was working fine yesterday night, turned it off. This morning went to turn it on and all I got was a white screen with the Nokia logo just stuck there.
I sent the phone back to the seller in hong kong. They had their technician have a look at it. Apparently they had no issues with the phone. According to them it turned on, booted properly, and they could even get it to make a call. I got them to flash format the phone and install the new firmware. Since getting the phone back I have had no dramas. I have absolutely no idea what the problem was, but it's gone now.
I hope those of you who have also had trouble with your N97s get it sorted out. The rest of you, thanks for your advice.
2009-08-22 17:13 - edited 2009-08-22 17:17
2009-08-23 0:31 - edited 2009-08-23 0:35
If everything else failed, you'll have to do a hard-reset (you will loose all your settings and apps installed to the C: drive.
Keep pressed SHIFT + SPACE + BACKSPACE keys while pressing briefly (until vibrates) the POWER button. Keep the 3 keyboard keys pressed until you hear the booting melody.
In the last 5 days I have to do this 4 or 5 times (so it is buried in my memory, LOL) I hope you have to do it fewer times !!
Good luck !!
BTW: For crossed-diagnosing purposes, Could you tell me the model and firmware you have (you could get it typing *#0000# on the dialpad) I'm interested in the RM-??? and Firmware rev data. -- Thanks
I had this same as everyone else and used the hard reset,it works well and it didn't happened for one month yet.
I love hard reset option
wow...the hard reset work thanks guys......
but..how come some of my videos don't show in Videos and TV, but if I check the mass storage using my pc..i can see those videos.
Also, messaging loads very slow...
any suggestions guys?
reformatting is your solution for now. it is kind of like cleaning up your computer so it can run smooth and faster and bug free. it is a part of life with smartphones these days. it is good for the phone as long as you don't reformat mass memory too often or memory card you will be ok. i know its a pain in the b.....ttt but for many things it is the only way to go.