[e90n95]

Callers name or SMS sender names stop to appear although from contact.

I have to restore factory setting and then it will appear.

Its happening every 3-4 hours again and again.

I am having 505 and v12.0.024.

Contact using both memories - phone and sim.

Any Idea?

Tnx

Message Edited by e90n95 on 19-Aug-2009 08:25 AM

[enam68]

Try Using One memory  or make sure both memories do not have same entries . and also check if some of the contacts have similar Prefix Numbers But different names ? like we have Different Operators have diff prefix.Hence if any of the contact has the same number but diff prefix Phone will simply show Only the number not name ! 

Message Edited by enam68 on 19-Aug-2009 05:15 PM

[radical24]

try using one memory, it is considered double contact entry hence it will not show on your screen as caller name. 

[e90n95]

TNX, but... 

It is not seem to be the case.

1. It happening at once, mean same number which appear by name now will stop to appear after one hour.

2. It is all the numbers, not some of.

3. After re setting factory its solved but return again after some time.

Any other idea?

[radical24]

/discussions/board/message?board.id=topfaq&thread.id=28

have a read of this  

[inmates]

I CAN CONFIRM THIS BUG. IT IS NOT A DUPLICATE ENTRY ISSUE, NOR AN ISSUE WITH PREFIX. ALSO, IT SEEMS N97 KEYBOARD STAYS IN ALL CAPS MODE. VERY HILARIOUS.

[radical24]

if you are using your phone with this website all you have to do when you are replying to posts is click on EDIT AS HTML on the top of the reply box and the issue is solved. its not n97 issue its the site's issue. 

see i have my contacts on my sim card only and i have no issues with caller names, hence my deduction that something else is going on here.  

[rapid]

I had the same problem too.Did all the above fixed it by replacing phone.

[e90n95]

No duplicates or any of these reason.

Nokia service here told me to come on Monday to replace phone.

[radical24]

good for you, then that is what i would do, just get another unit and hopefully you will be happy with this one

[inmates]

Ok well nice to know about the workaround (CAPS PROBLEM). However, since on my laptop I don't have to click "Edit as HTML" and on my N97 I have to, I would say the bug is in N97.

About the caller name not appearing issue: are U guys serious that only workaround is to replace the phone? 

[radical24]

lol its a mobile site issue not a laptop or pc issue. i have it on my itouch when i use the boards, and on every n series i own so NO it is not an n97 exclusive issue. 

yes i am afraid that in some cases that might be the only way to go

you can also try there make sure you back up your data first

1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345

2. *#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)

3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )

If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance.