[Kyuisa]

Hi, I'm a semi fresh owner of a Nokia 500 and quite new to touch screen phones.  I recently found out that after being a few days face down on a pillow my phone is completely unresponsive. First I hoped that it had simply run out of batteries, but recharging it didn't help. Is being againts soft materials for long time harmful to this kind of phones, or is it something else entirely? Is there something I could do, or do I just march to a nearest care center?

Moderator's note: profanities removed. 

[Kyuisa]

I have no idea why it says bleep, when I clearly wrote af.ter and even went back to correct it. o.o

[Iris9290]

Hi Kyuisa,

Welcome to the Nokia forum.

I'm sorry to hear about your phone. If it doesn't respond to charging or only shows a white screen, then visit a local Care centre where the phone can be repaired. They will also be able to tell you what caused this to happen.

It can't hurt to put your phone on a pillow or another soft material, as long the phone is not put into contact with water when doing so.

Let me know how you get on.

Iris9290

[shyambo]

sir i got my nokia 500 last year..the expiry date of warranty is 28th october 2012.. last week my phone restarted several times and got dead after sometime so i had visited nokia care center... it was found that on screen there were 2-3 drops of water.. and care center replied me that there is no recovery option... so i returned back to home and kept my nokia 500 aside for a night without battery... next day my phone started but my phone's touch was dead... sir is there any option for recovering my phone touch?? sir plz do reply...

[Iris9290]

Hi shyambo,

Welcome to Nokia Discussions.

I can't guarantee your phone can get fixed as this depends on the damage that has been caused to the device. If it's possible to repair the phone however it can be sent for repair, but you'll have to pay for it yourself as water damage is not covered under warranty.

Please visit the Care Point you've been to (or any other Care Point near you) where your device can get checked. If it's still possible to repair the device, they can also give you an indication of what the costs for repair will most likely be. Have a look at your nearest Nokia Care Point here.

Hope this helps.

Iris9290

[Hidan]

Yeah, capacitive touch screen phones are very sensible. Nokia N8 and C6 are the most common case in Nokia that can be founded affected due to even the slightest prescence of moisture inside the panel. They'll get your display screen or the entire panel replaced. If it's in warranty then it'll be free but if its out of warranty date then you'll have to pay for the replacements.

[Hrishi23]

I bought a Nokia 500

The touchscreen does not respond and I can't even "unlock" my phone, which makes it completely unusable.

[Srikanthsd]

Backup important data and visit your nearest Nokia care with proof of purchase.

Hope this helps.