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Nokia 5800, Packet Data Connection Not available

New Member
Posts: 2
Accepted Solution

Nokia 5800, Packet Data Connection Not available

Hello,

 

Recently got a Nokia 5800 XpressMusic phone, and am having trouble connecting to the internet.

 

I can connect to the internet using my own home network, but cannot using o2 Active (I'm on o2)

 

I recieved a text message from o2 with the correct (apparently correct, should I say) settings for internet, but when I try to connect I get the error "Packet Data connection not available"

 

Anyone have any suggestions?

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Advisor
Posts: 18

Re: Nokia 5800, Packet Data Connection Not available

Have you tried running the sett. wizard on the phone-it usually will set everything using the SIM provided by your carrier ??? If not, go on the carrier web page and try searching for the correct settings-they usually have them listed.
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Registered Member
Eleni1992
Posts: 1

Re: Nokia 5800, Packet Data Connection Not available

Can you please explain to me step by step how I do it? I was confused by your answer and im having the same problem because I cant download apps.

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Mobile Sensei
scoobyman
Posts: 8,087

Re: Nokia 5800, Packet Data Connection Not available

Hi Eleni1992

 

Go to Menu > Settings > Connectivity > Destinations - you may find that access point sent by network provider resides in "Uncatagorized" - if so highlight it > Options > Organise > Move to other dest. and move/copy to "Internet". You can then prioritize connections within this destination to make say WLAN  "Priority1" if you want.

 

Your 5800XM defaults to using "Internet" destination without asking unless altered.

If I've helped in any way, a click upon the white kudos star would always be appreciated.

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Mobile Sensei
carman58
Posts: 6,324

Re: Nokia 5800, Packet Data Connection Not available

[ Edited ]

Try this - Go to settings-connectivity-destinations-internet-options-delete , then delete all your access points. Turn off phone and remove sim. Start phone without sim, once stat up has finished remove battery, leave for a couple of minutes, re-insert sim, start phone and go to menu-applications-phone setup-sett.wizard and let it run, if it says settings already defined ignore and con tinue, let setup wizard work, but when you get to define mailbox stop it (unless you want to define a mailbox) Now go to your homescreen and select web, phone should ask if you want to choose a connection, select ok and you should be ok !(not stating this as a great fix, but I've been having problems with connecting the communities app all day, and this solved it !)

Good Luck

If I have helped at all, a click on the White Star is always appreciated :

you can also help others by marking 'accept as solution:smileyhappy:

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Registered Member
vtekur
Posts: 1

Re: Nokia 5800, Packet Data Connection Not available

Thanks .this fix did work me,Thanks again

Vamsi

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Registered Member
bhavyarshetty
Posts: 1

Re: Nokia 5800, Packet Data Connection Not available

I had the same problem . I tried your fix and it worked!!!! :smileyhappy: :smileyhappy: thanks a lot ..... 

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New Member
shahmunjal
Posts: 3

Re: Nokia 5800, Packet Data Connection Not available

Hey.... I had the same problem with my N5800 XM & I  tried to fix it in your mentioned way & it worked!!!!   thanks a lot buddy ..... :thumbup:

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New Member
shahmunjal
Posts: 3

Re: Nokia 5800, Packet Data Connection Not available

Hey.... I had the same problem with my N5800 XM & I tried to fix it in your mentioned way & it worked!!!! thanks a lot buddy .....
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Mobile Sensei
carman58
Posts: 6,324

Re: Nokia 5800, Packet Data Connection Not available

LOL, glad it helped  :thumbsup:

If I have helped at all, a click on the White Star is always appreciated :

you can also help others by marking 'accept as solution:smileyhappy:

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Registered Member
NNSS
Posts: 1

Re: Nokia 5800, Packet Data Connection Not available

STILL SAYING 'CONNECTION NOT AVAILABLE'

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Mobile Overlord
farby
Posts: 15,016

Re: Nokia 5800, Packet Data Connection Not available


NNSS wrote:

STILL SAYING 'CONNECTION NOT AVAILABLE'



Hope you have subscribed for 'Packet Data' and the connection is made 'ACTIVE' by your Operator ...

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New Member
JACKFEDERER01
Posts: 3

Re: Nokia 5800, Packet Data Connection Not available

RESULT IS SAME..

NOTHING HAPPENED. MY DATA PLAN IS ACTIVE. BUT STILL NOT WORKING. PLZ HELP.....

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Mobile Overlord
farby
Posts: 15,016

Re: Nokia 5800, Packet Data Connection Not available


JACKFEDERER01 wrote:

RESULT IS SAME..

NOTHING HAPPENED. MY DATA PLAN IS ACTIVE. BUT STILL NOT WORKING. PLZ HELP.....


..and what about the Access Points ? Ask your Operator for the settings, which are normally sent thru' an SMS.. When you receive, open and select SAVE.. Then try again ...

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New Member
JACKFEDERER01
Posts: 3

Re: Nokia 5800, Packet Data Connection Not available

HANDSET SAVES THE SETTINGS AUTOMATICALLY WHEN RUNNING THE PHONE SETUP. AND ABOUT THE 'SETTINGS SMS' . I HAVE REQUESTED THE SAME 'n' NO. OF TIMES BUT ONLY THE BEFORE AND AFTER MSGS CAME LIKE- 1 -'SETTINGS WILL BE SENT TO YOU' AND 2- 'HOPE YOU HAVE SAVED THE SETTINGS' . THATS IT ! I HAVE COMPLAINED THE SAME IN VODAFONE BUT THEY SAYS WE HAVE SENT THE SETTINGS. AFTER THAT I HAVE CONFIGURED THE SETTINGS MANUALLY, THE RESULT WAS SAME.
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New Member
JACKFEDERER01
Posts: 3

Re: Nokia 5800, Packet Data Connection Not available

PLZ HELP...

ANYONE.....

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New Member
sharan123l
Posts: 6

Re: Nokia X2 02, Packet Data Connection Not available

Iam having the same problem in my nokia x2 02 phone ............help me in getting the solution .

Sh@r@n
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