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Nokia 700 black/unresponsive screen when making ca...

rljuss
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rljuss
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Nokia 700 black/unresponsive screen when making calls

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‎2012-05-17 5:31

Screen goes black/unresponsive as soon as call is dialed. No possibility therefore of activating loudspeaker, etc. Just got phone today. Disappointing. Common issue with 700? Other threads with this issue in other models but haven't seen it posted for 700.
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SITI87hajar
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SITI87hajar
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-17 7:04

Did you use the screen protector? The 700 has a sensor that deactivate the touchscreen when making/receiving the call.

Nokia 3310, 8250, 6070, 6060, 3120, 1110, 5300 XpressMusic, N76, 6120 classic, 5800 XpressMusic, 5530 XpressMusic, N900, C3-00, N8-00, N9, 700, X2-01, Asha 302, Lumia 610, and Lumia 920...
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dradel
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dradel
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-17 7:56 - edited ‎2012-05-17 7:57

As mentioned, the proximity sensor (it looks kinda like a wee camera at the top of the screen) might be being obstructed. It's used to turn the screen (and screen input) off when the phone is next to your head.

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rljuss
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rljuss
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-17 14:14

Thank you for the suggestions, but no screen protector has been applied. The sensors are not blocked. Problem was apparent with first call right out of the box. Noticed another post about this as well as same issue with N8 and other handsets.

 

Screen goes black immediately upon pressing "send" when making a call. Phone does not have to be anywhere near the face. Calls can be completed holding handset to ear but screen is not accessible to activate loudspeaker or perform any other multitasking until call is completed.

 

Issue also occurs when an alarm or reminder goes off. Screen is black and inaccessible. Otherwise performs normally.

 

Updated software via Nokia Suite to version 111.030.0609 but issue persists. Will have to send brand new handset in for repair by Nokia, it appears.

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Alexander_S
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Alexander_S
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-18 12:29

You're not alone. I had the same problem with mine 700. Changed screen in service center.
Good luck!
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Alexander_S
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Alexander_S
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-21 10:32

The proximity sensor is located close to earpiece hole. Pocket lint and dirt comes easily inn and, probably, can block sensor. It must be design problem.
I'm handling my phone with care, but sensors become dirty anyway.
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rljuss
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rljuss
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Re: Nokia 700 black/unresponsive screen when making calls

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‎2012-05-24 0:59

Sent my brand new (1 day old) 700 in for repair on Fri 5/18 via UPS 2 day Air with shipping label provided by Nokia. They received it on Tues 5/22 and emailed me today to say that they identified the problem and are replacing it with a new one.
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