[sonnymarsman]

My headset (WH-701) is no longer recognized by my nokia N8 after I had updated to nokia belle. I first have to put my headset into the 3,5 mm AV connector before being recognized, and even then the headset may stop working after a few minutes. Once the headphone is working I still cannot make use of the (music)buttons on the headset (louder, softer, next, previous, etc.) Please can someone help with this problem? There must be a solution for this? I am using the headphones every day.

I know that already started on several topics, but Nokia has still not responded to this problem!

Thanks in advance for your help 

[sonnymarsman]

no one who is able to help me with this?

[flexy]

Do nokia has solution to dis problem already...is likr its woth most phones eith belle update

[hpholm]

It could just as well be one or more broken wires in the headset lead - my WH-701 lost the left channel some time ago. Belle should not make a difference. Try another headset?

--

Hans

[wasp624]

My N8 stopped recognizing my headphones after I updated to Belle, but I figured out why, and I thought I would post in case it could help someone else.  My phone was missing a folder in the mass memory called "Nokia _Belle". My husband's phone still had it, and headphones were working on his phone, so I copied the file over and now headphones work on my phone.  The folder must contain a configuration file in it somewhere that is needed for the phone to recognize the headphones.  

I have no idea why after the update some phones have the correct file and some don't.  I updated both our phones at the same time, so I don't understand the discrepancy. 

[adrianhughes]

hi there mate,

if you are having problems with your phone, you can try checking via the phone itself or via Nokia Suite, if there are any firmware updates available, and to please update to the latest version offered. If there are no updates, try re-installing your current firmware, and if that doesn't work, then Restoring to factory settings. Failing that, perform a three-finger hard reset and if that doesn't work either, then you will need to take your phone to your local Nokia Care point for them to inspect.

to locate local Nokia care: http://nokia.com/support


Remember to backup all personal data first