[moondust]

Hi, I'm using Nokia E7 and I've done a complete reset of my phone but since this reset, Ovi Store doesn't know which programs are installed. It keeps telling me that certain programs are installed while they are not or if I want to reinstall them, I get a system error. One that I really want to have fixed is fMobi but I got to my total amount of downloads and I can still not get it back installed onto my phone. Is it possible to clear my download history in the Ovi Store or what else can be done to be able to install these programs again? I don't understand what I'm missing here, can somebody please help me out on this? I'm using linux on my computer so I can not use the Nokia Suite, I have to do everything directly on my phone.

[aspergerguy]

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moondust wrote:

I'm using Nokia E7 and I've done a complete reset of my phone but since this reset, 

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Do you mean *#7370# or three key depressed power on "hard reset" here, as the latter can remove some essential files as well as deleting user content from both C:\ and E:\ unfortunately? It should only be done to restore telephony function upon device as a precursor to visiting Nokia Care facility for software to be completely re-installed.

[moondust]

I've done a hard reset via the settings menu. So what you are saying is that I have to go to a shop now where they will put all the necessary software back onto my phone, did I understand that right?

[adrianhughes]

Correct.

To locate your nearest Nokia Care: http://nokia.com/support