Ugh, another PR 1.1 problem. It sometimes out of the clear blue, thinks I am holding the phone as portrait when infact I'm holding it as landscape, and I have to then shake it hard to get it to go back to landscape.
I'm cussing at this phone at this point, it cost me an arm and a leg to buy, and it SUCKS worse now.
I am still on PR1.0 but what Inx64 says is one of the many problems with my phone. Quite often when I am in portrait mode the phone without warning changes to landscape mode and then the only way I can get it back is to shake it all over the place. I have had so many problems with this phone that I have gone back to my trustee X6.
At the present time I have not had the update to PR1.1 and I am seriously considering complaining about this phone to:
1. The Office of Consumer and Business Affairs.
2. The ACCC
3. The Telecommunications Ombudsman.
Nokia I want my money back as this phone is not fit for purpose.
My recommendation after three months of ownership is do not buy an N8 or any Symbian 3 device.
So, tonight my N8 advised me there's an update. I let it perform it (Pr1.1) and suddenly the orientation sensor quit working. Having found this thread, if I shake the phone vigorously it can be made to go landscape again, but if I turn it portrait it won't go back to landscape without a good shake, which is just ridiculous.
Contacted customer service on my N8-00 orientation sensor no longer working after PR1.1.
Turn the phone off and remove the battery for 30 seconds.
Reinstall the update.
...uh, not getting warm fuzzies on Nokia's support here.
2011-03-02 16:08 - edited 2011-03-02 16:36
You can't remove the battery on the N8 but you can simulate a reboot by pressing and holding the power key for around 8 seconds until the phone buzzez 3 times in quick succession.
Because that is the standard rebooting procedure for all the other phones. They are probably so used to saying that and they forget that the N8 and now the E7 are different.
Yes, you can switch off the orientation sensor.
Under "Turning control" you can also select what the sensor controls (Silence calls, Snooze, Auto-rotate."
It's unfortunate that some people are having a bad time with the portrait/landscape function on their phones. I've experienced no problems myself either before or after PR 1.1.
Rather than contacting various government/consumer channels to progress your problem, I suggest that you front up at a Nokia Care Centre, demonstrate the problem and ask for the fault to be fixed. It sounds to me like it's hardware related. There should certainly be no need for you to shake the phone vigorously. This surely won't do it any good in the long run.
Keep in mind that Nokia has sold perhaps 5 million N8s around the world and that the problem that you are describing is not endemic. It's never fun to be the one who ends up with a faulty device but that's why you have a warranty. Take them up on it!
If you can't get to a Nokia Care Centre then go back to the place where you purchased it.
If the problem was with the firmware then it would be affecting me and millions of other users.
For your information, the people who "support" this forum are all Nokia users. This is a user to user forum and Nokia participation here is minimal. If you wish to make a point to Nokia then you should use the "Contact us" tab to the top right of this screen.
Since you work in developing software, you more than most should accept the fact that if it is a firmware issue, every phone using Pr1.1, mine included, should be experiencing the same issues as yours. Many of the regulars in this forum have the same phone and none have noticed the same problem with their phones. How can this be if it is as claim a firmware issue? Do our phones use a different firmware to yours? BTW, these guys all know their way around this forum so if there is problem, they won't be long posting it here.
There does seem to be an issue with your phone but it is quite definitely an isolated incident. As with anything you buy these days, there is always a chance of getting a "Monday morning" unit. Your options when this happens is to contact the retailer or manufacturer.