[osama_xlt]

Hello, My mobile is not switching on after installation of a software which was not compatible with Nokia Belle. I installed the same software on Nokia Anna. It was working flawlessly, though it gave me an incompatibility warning message while installation. Could anyone suggest me how to reinstall Nokia Belle or switch on the device without reinstallation. It does switches on for some seconds and tries to load i.e. not completely - not even till hand shaking screen. And then switches off.

[Jampe]

Hey osama_xlt,

Welcome to Nokia Discussions forum! Sorry to hear about the issue, try the following steps and test if it starts in between them.

Press the power button until the phone vibrates 3 times. This is equal to taking the battery out.

if that doesn't help, try to charge the battery full and try then.

Connect the phone to PC with USB and open Nokia Suite. Try to power the phone on. If the phone turns on, you can try to reinstall Belle. The process is the same as when updating with Nokia Suite, but at the end select "Reinstall". First, however, take a backup if you don't have one.

If the phone does not react to there actions, please take it to the Nokia Care point.

Hope you get the phone working again!

Jampe

[jaynick]

I have a  european version of nokia n8. i had the belle version for europe in the mobile.

unfortunately one day my touch fuction was not working and I had given the moble for service in nokia care in india as i am presently residing in india. the nokia care technician installed a different version of belle made for india. i want to get back to my original belle version . I have my back up files and installation files. these files were created when  updated from anna to belle (european version)

RM596_059G6P0_111.030.0609_005.dcp

RM596_059G6P0_111.030.0609_005.vpl

RM596_059G6P0_111.030.0609_005_signature

RM596_APE_ONLY_ENO_11w36_v0.162.fpsx

RM-596_111.030.0609_03.01_Euro_3_79u_prd.rofs2.fpsx

RM-596_111.030.0609_79u_prd.core.fpsx

RM-596_111.030.0609_323.01_default_79u.2011.44.uda.fpsx

RM-596_111.030.0609_356.01_default_79u.2011.44_prd.rofs3.fpsx

rm-596_059G6P0

these are the files which i have . how can i install this european version to my nokia n8.

please help.

[j444lh]

Has your product code changed when the tech put the Indian version on?
Have you tried reinstalling the firmware using Nokia suite, I think it will detect where the phone was from and put the correct version on.

[jaynick]

the product code did not change. it is the same.only the software version is differenet. I want to know how to reinstall the correct version(european) ,.  I have the back up files downloaded from nokia.  I have listed the files in my previous post. Please help

[rayhipkiss]

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osama_xlt wrote:

Hello, My mobile is not switching on after installation of a software which was not compatible with Nokia Belle. I installed the same software on Nokia Anna. It was working flawlessly, though it gave me an incompatibility warning message while installation. Could anyone suggest me how to reinstall Nokia Belle or switch on the device without reinstallation. It does switches on for some seconds and tries to load i.e. not completely - not even till hand shaking screen. And then switches off.

---

What particular application did you install that is causing this issue?

Ray.

[rayhipkiss]

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jaynick wrote:

the product code did not change. it is the same.only the software version is differenet. I want to know how to reinstall the correct version(european) ,.  I have the back up files downloaded from nokia.  I have listed the files in my previous post. Please help

---

To re-install the Firmware you will need to connect the phone to a PC and launch Nokia Suite on the PC. Then go to Software update and select Reinstall firmware.

Ray.

[Kosh]

The product code is linked to the region the phone was sold to, so if the product code was unchanged so is the firmware version. What might have happened is that the Nokia Care point has installed the language pack for India giving you local languages. This would be corrected by re-installing the firmware through Nokia Suite which will get you the original language files (based on your product code).

Here is the procedure to do a safe reset;

Follow the procedure below to do a full device reset and (re)install of the system firmware:

• If you have data on the N8-00 you wish to keep create a backup using Nokia Suite but when asked deselect the option to include settings in the backup. You can start a backup through Tools>Backup in the Nokia Suite menu.
• Now disconnect your N8-00 from the PC and select the offline profile, press the on/off switch and from the menu which appears select and activate the profile offline.
• Enter the code *#7370# followed by the security code 12345. Please be aware this reset may take a while. Your N8-00 will restart when finished.
• After the N8-00 restarts go through the Device First Use sequence to setup the N8-00 correctly.
• Now connect the N8-00 to your PC again and let Nokia Suite install the requires files on N8-00. After this (re)install the latest system update. When you go to the update screen in Nokia Suite your will either be presented by a system update or you can choose to re-install the current (up to date) version again.
• After the update verify if there are any additional updates and install these as well.
• After this you can restore the backup if you made one.

You might also return to the Nokia Care Point you went to and ask them to rewrite the original firmware for your product code. Make sure you have a backup though as this will completely erase all personal data.

Hope this helps, let us know how you get on.

Kosh

[jaynick]

Thank you , i'll try this and let you know how it went...

[jaynick]

hi Kosh, i tried the reset, which unfortunately did not work. It just deleted the data,apps,msg,contacts, and the phone had the same version of belle as it was before reset. It did not downgrade to factory setting. Please help.

[jaynick]

Hi Kosh ,

I am uploading a screen shot of the nokia suite software update page. Here i have connected my other x6 mobile too which s showing the option for reinstalling software but for my n8 it does not show the reinstall option.

Does that mean nokia does not give an option to reinstall software on n8? Its ridiculous

[aspergerguy]

@jaynick

If Belle Refresh v111.040.1511 appeared as FOTA update only days ago, it can take longer for the 300MB complete software file to reach servers for use by Nokia Suite.

[jaynick]

Hi, I have tried many options, nothing worked. Is it possible to downgrade from version 111.040 to 111.030 belle?

[adrianhughes]

Hi Jaynick,

No it is not possibly to downgrade from a firmware version to a lower firmware version, only upgrade. If you are still encountering problems months later as you appear to be, I suggest taking your phone to your local Nokia Care point for them to investigate.

to locate your nearest Nokia Care point: http://nokia.com/support

[jaynick]

Hi Adrian, I want to download euro version of belle refresh firmware..how can I download the file . I want to have the original version.. So as to install tge correct version

[adrianhughes]

As stated previously, please contact your local Nokia Care point for your options regarding the update of your phone's firmware.

[avisammy]

what i s the size of nokia belle refrsh for nokia x7
]

[aspergerguy]

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avisammy wrote:
what i s the size of nokia belle refrsh for nokia x7

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Via Nokia Suite about 400MB, although eMMC content additional 1.35GB if completely re-installing device software at Nokia Care facility.

[sohailkaka]

hi
i have a nokia e6-00 .few days back i upgraded ma phone to nokia belle refresh .while i was upgrading it suddly my laptop stoped working..after some time i restarted it and my phone was up graded but now i'm not able to access ovi store,maps and many other app on my phone..
I tried to install ovi store from my nokia suit but it is not installing plz help me ...

[farby]

Why not try re-installing the Firmware thru' Nokia Suite ?