[fairmanp]

I have recently updated my N96 firmware to 20.050. I then restored contacts, bookmarks and files from memory card. Now when i go into Menu-Photos there are 8 videos in the folder that show they are on the mass memory, they do not play and when i try to delete them i get an error message - Gereral: System error
I have tried formatting the mass memory but this doesn't delete them, i have even tried re-installing the firmware but nothing seems to delete these files!!

[fairmanp · Accepted solution]

Sorted, did a 3 finger reset and it has deleted the files.

thought someone on here would of least made a suggestion :mansad:

[lazareth]

Hiya whats the 3 finger reset? I have the same problem but with pic's on my N96 firmware to 12.043 and do I need to back up things befor I do it? 

[radical24]

options number three would be it, hope this helps. read carefully prior to going ahead with this  

1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345

2. *#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)

3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )

If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance.

[arifjusoh]

hey there, i got the same problem...but i tried using my own solution.

what i do is, i plug in to the usb port, then i go to

data>videocenter>mv

there i find a file name...iptvmyvideos.db

in this file, it display all the video path that was in ur phone...include the vido u've deleted before.

juz delete it.. dont worry....coz the file iptvmyvideos.db

 will be create back by nokia.....