It is a big shame to Nokia that it even do not reply saying, we are sorry about the inconvineance caused because of N97, we are trying to fix it, wait for so many days.
It will give lot of relief to me because from last so many years i am using only Nokia, and i can't even think of others (may be that is what made Nokia so reluctent).
I had visited Nokia Care Centre 4 times after taking this phone (5 times i have updated my firmware usng PC with two times hard reset) but NCC do not do anything, i had given my charger adapter and headset for faulty replacement do you know the best part is both periphels came as it was, no change. F***** O**
sorry Nokia for loosing trust on you, somehow i have wait till my INR 31,500 get depriciated over period of time, uske bhad maine tumhe NO KIYA ( hindi I did NO TO YOU)
The impression I have is that Nokia is not especailly interetsed, only in your next purchase.
My N95 hasn't been easy to set up and has just gone belly up again.
Too buggy by half.
You see, the problem is that Nokia NEVER listen their customers, "once you bought it, it becomes your problem", that should be their slogan.
I don't wknow why am I still with this brand, I guess because Symbian is great, but the customer care just sucks.
Nokia should leran a thing or two from other companies, like releasing their new phones after lots a lots of testing, not with a **bleep** firmware, and that happens with every **bleep** new Nokia phone launched to the market.
I beg that the N97 problems stop soon and that Nokia never make the mistake they made with the N93, it was NEVER fixed and it costed a fortune.
Its all depends on the end-users, not only u as the valued customer to Nokia, there are billions of them. As for me, Im into techical field and managed to get rid of most problems myself on my N5800XM such as, light leakage, earpiece problem and others by stripping off the device. Who cares of the warranty !
Two hard resets are not a big deal ! .. I've done 13 hard resets to make the fone suits my desire in the terms of application, games, firmware and others. I never complained about Nokia or even walked-in to the care centre.
Please do not complaint if u cant find the solutions and effort to overcome your problem. Life is full of problems ..
I think the problem currently is that they have too many phones and I can't see each phone having a dedicated team to maintain and solve problems so each phone has to wait it's turn to get issues resolved "bad planning" but things will change in the future according to reports.
Hay thanks Xploit,
You know i am really not having any problem with my N97 as of now (but unlucky me it started from last night after posting here
I work in garment industry, do you know if my customer not satisfied with my shirts he throws it on my face (remember we do not claim any warranty ) but as a "customer is the king" we do listen to him and replace or discount him if there is any problem.
Doesn't that sound ethical or professional to be loyal to their warranty? Many people complain about paying extra money for softwears (like quickoffice, PDF reader, Joikuspot etc., ) i am not complaining that because it is my fault to purchase such a heafty phone if it doesn't comes with these softwears, fine i agree because that was the deal.
But how can i accept a faulty headphone?
Sorry i just went on writing....
But I love my N97.
visit this to know how do i support my N97 in other blogs, only here i complain about it because there is a hope one fine day Nokia comes up with good customer support.
2009-12-29 18:08 - edited 2009-12-29 18:10
99.99% users just use their phones to make and receive calls ONLY.
0.01% users, like us, really use their phones to its full extent.
Nokia is not bothered with these 0.01% customer. We basically work like Nokia's beta testers. We evey pay Nokia for it (by buying their handsets).
A message to Nokia share-holders "be afraid, be very afraid". Yes, you read it here first. Unless Nokia makes some radical changes they will continue to loose market share and will eventually fail.
I have been a loyal Nokia customer all my cellphone using life. More than 20 years. Because of the N97 I am now buying an iPhone 3GS for both my wife and I. I won't be alone. The thing is Nokia seems to have failed to realise that actually they aren't a phone company anymore. They are making portable computers. They have to do this to stay competitive with the likes of Apple and the makers of the Windows smart-phones. i.e. they have to do this to stay alive.
However, it appears that Nokia have failed to realise this. The N97 is either the result of blatant greed, being rushed to the market far too quickly, or because Nokia have not structured their development teams to allow sufficient testing and updating. The iPhone updates all the time because they have sufficient resources in that team to allow a responsive development cycle. Blatant greed I can understand, but then please emply more developers to work on the software constantly to release patches quickly. Or better yet, stop spreading those poor developers over so many different models by consolidating your business into fewer core phones, each supported by an increased number of developers.
I'd hate to see Nokia fail, but as it stands today, unless they replace the CEO and gain new vision for the company, I can't see any future for Nokia at all.
Cheers mate !
I think u shud now walk-in to the Nokia Care Centre and have a talk with them for ure solutions, demand as a customer, good luck !
Nokia already realized they had little future in the states and retreated to a more ignorant and exploitable market in countries with less ability to support consumers.
Writing is on the wall when you look to the US market already.