03-04-2012 19:07 - edited 03-04-2012 19:11
When I try to verify mail forwarding or change my password I am always sent to the https://login.yahoo.com for password veryfication.
The problem is I can sign in my ovi-mail only at https://mail.ovi.com, but I can't sign in at https://login.yahoo.com. I don't know why?!
Furhtermore, when I sign in mail.ovi.com, I am always sent to sign in account.nokia.com addiotionally. Why do I need to sign in nokia account while I want to enter my mail.ovi.com alledgedly for the reason that my passwords at mail.ovi and nokia account are not the same??
Welcome to the discussions board!
In order to log in to your Nokia Mail account successfully, please follow the steps as described below:
1) First of all, make sure you have access to your general Nokia account: go to www.ovi.com, select the "store" icon and click on "sign in".
If your password is not valid, select the "Forgotten your password" link and set up a new password.
Then repeat step one.
2) Once you are signed in to Nokia Store successfully you will be able to sign in to Nokia Mail. From the Nokia Store page you can access it by clicking on Account > Nokia Services > Mail.
3) In fact you can sign into your Nokia Mail account from mail.yahoo.com. To do that, make sure you enter your full e-mail address in the Yahoo! ID field - email@example.com -.
If you need further assistance or have any more queries, please post your questions.
Hi same problem here and none of earlier listed actions do not help. After a few days without access to mails thru website (Lumia 800 can access though) this starts to bugging me almost enough to quit ovi usage totally = (.
Exactly same problem for me, can't connect anymore to the Nokia Ovi Mail by Webmail in desktop mode and by IMAP.
By the way, I can connect to the Webmail in mobile mode (just forced this type of connection pointing to m.yahoo.com, and clicking on the mail word in the top right corner).
THE BEST PART !!! Now all mails between the 11 November 2011 and the 20 July 2012 are LOST !!!
Tried to contact Yahoo Support, the answer was I need to contact a Special Team named The Ovi Team.
Then I have sent a support ticket n° 1-1308014855 the 25 July 2012, to the Special Team,I have no answer since this opened ticket ...
This mail account is the one I use to receive many mails acknowlegment for my purchases, it' totaly amazing Nokia leave there customers in a so badly position.
I attach the complete support request sent to the Nokia Ovi Support via the form of the support web site ...
Also searching for same troubles behavior on google, always ending to same many answers without fixing the problem at all ...
Damn, Nokia, please, try to support properly your customers ...
I thinking about to create a Screencast about the problem for the Webmail in Desktop mode looping on login, like that, even a retarded guy can understand ...
Hope it help The Special Team to understand and fix the problem ...
14-09-2012 21:00 - edited 14-09-2012 21:04
After digging, I have found exactly where is located the problem :
---- DEBUG SESSION BEGIN ----
bigbob@bigbob-laptop:~$ openssl s_client -crlf -connect imap.mail.ovi.com:993
depth=2 /C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=(c) 2006 VeriSign, Inc. - For authorized use only/CN=VeriSign Class 3 Public Primary Certification Authority - G5
verify error:num=20:unable to get local issuer certificate
0 s:/22.214.171.124.4.1.3126.96.36.199.3=FI/188.8.131.52=Private Organization/serialNumber=0112038-9/C=FI/postalCod
i:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=(c) 2006 VeriSign, Inc. - For authorized use only/CN=VeriSign Class 3 Public Primary Certification Authority - G5
2 s:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=(c) 2006 VeriSign, Inc. - For authorized use only/CN=VeriSign Class 3 Public Primary Certification Authority - G5
i:/C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority
No client certificate CA names sent
SSL handshake has read 4613 bytes and written 435 bytes
New, TLSv1/SSLv3, Cipher is RC4-SHA
Server public key is 2048 bit
Secure Renegotiation IS supported
Protocol : TLSv1
Cipher : RC4-SHA
Key-Arg : None
Start Time: 1347651247
Timeout : 300 (sec)
Verify return code: 20 (unable to get local issuer certificate)
* OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.68_14.357900 imap405.mail.ukl.yahoo.com
001 login firstname.lastname@example.org BADPASSWORD
001 NO [AUTHENTICATIONFAILED] Incorrect username or password.
001 login email@example.com GOODPASSWORD
001 NO [SERVERBUG] AUTHENTICATE Unable to open mailbox; please try again later
* BYE IMAP4rev1 Server logging out
004 OK completed
---- DEBUG SESSION ENDING ----
I have volontary check authentification with BAD & GOOD password to be sure of different behavior ...
Well, like we see here, the imap mailbox maping does not exist anymore since the migration to another server on Yahoo ...
Can someone at Nokia can contact the MAIL team managment and give theses informations to fix the problem ?
it seems also that you NEVER have to check the "always use the https" option. I just check this option and now, I'm unable to log into my account.
I'm sign in on this page http://nokiamail.com
IE always tries to open this page : https://fr-mg6.mail.yahoo.com/neo/launch
Firefox and Chrome immediatly send an error message :
"Erreur 310 (net::ERR_TOO_MANY_REDIRECTS) : Trop de redirections"
So, if the mail team (by Nokia or Yahoo) can correct this, it will be great....
On Windows 7 x64 Pro :
- IE v9.0.8112.16421,
- Google Chrome Version 23.0.1271.64 m,
- Firefox 17.0 Beta 6 (20121113065533)
10 days later, no help, no change?
It's always the same error message : too many redirections.....
Can you just do your work on the web site??????
30-11-2012 18:16 - edited 30-11-2012 18:20
If you count on someone on this forum taking care of our problem, just look the date of my last post explaining in deep the trouble ...
Sadly Nokia is sinking and don't care anymore about customers.
Even if there is someone from Nokia reading this thread, I doubt there is someone with the skill to manage the problem.
I have a similar issue and need help.
I setup a pair of accounts for use by my children. These were both @nokiamail.com accounts.
We used these for a few weeks without problem and now they have disapeared. The user ID just is not recognised. I cant even request a password reminder as the account is not recognised.
What can i Do? I tried going to ww.ovi.com as suggested at the top of this thread, but that site doesnt seem to exist.
What should I do?
I have same problem also... with this infinite loop back to the yahoo login page.... Has anyome found a solution.???
Sent a mail to yahoo, they responded promptly saying it's not there problem and should contact ovi support team, which doesn't seem to exist as I just come back to these nokia forums, which clearly no nokia support pursone reads
See this message from yahoo
Thank you for contacting Yahoo! Mail.
Thanks for contacting Yahoo! Customer Care regarding Ovi Chat/Ovi Mail.
Support for Ovi is handled by a special team that is ready to help you.
The preferred method is to submit a case to Nokia via their support
website. Here is how to do that:
1. Go to:
2. Sign in or register.
3. Select "Contact Us."
4. Complete the Contact Us form and select "Send."
Another method is to look up the telephone number of the local Contact
Center. Here is how to do that:
1. Go to:
2. Select Contact Us.
In most countries, you should then have the option to either call the
nearest Nokia Contact Center or submit a case via the Web.
Additional information on this, and other Yahoo! products, can be found on
the Yahoo! help page (http://help.yahoo.com/) .
If you have any further concerns regarding this issue Mike, please let me
know and I will be happy to assist you.
Yahoo! Customer Care