The subject says it all. Does Ovi Store really only allow five re-downloads?
If this is true, is Nokia serious? I could understand this logic if Ovi Store purchases could be downloaded and managed using Ovi Suite/PC Suite. It wouldn't be a problem either if Nokia's Symbian devices didn't need to be reset so often.
2009-12-03 18:37 - edited 2009-12-03 18:40
For what it's worth, I noticed a quirky thing the other day. I had purchased Best Task Manager for my N97, and run it for a couple of months.
I re-installed firmware V20, and then all my various apps. When I ran Best Taskman, it announced itself as a 14 day trial.
So I went to Ovi Store, using the blue icon on my phone, clicked on My Stuff, and the Best Taskman. It didn't offer me the "Download" option. It only offered "Launch". I went back to the phone and uninstalled Best Taskman. Back to the Ovi Store again, and this time it offered the "Download" option.
It seems that the website interrogates the phone to see what is installed, and only allows the Download if the app is not present on the phone. So the lesson would seem to be, if you have a dodgy app, uninstall it before trying to re-downloasd it from Ovi Store.
I'm interested in the 5 times notion. Where did that come from?
I think we humans tend to be highly negative creatures unable to change direction from the course we traverse. It thus is always a special moment for me when I take my head out the sand and see the light.
I think this forum is full of complainers - about Ovi, about the N97, etc, etc, bla, bla bla. Discussions forum = support et/y/e/and solutions. (Yes, I know they're new products, services.)
Here's the solution to my question, as posted under reviews at the Ovi Store - figured this one out
Facebook for E71/E72 died on my E90 - Ovi too.
This cool application died yesterday on my E90. I couldn't download it again from Ovi. Deleted Ovi, then couldn't download Ovi Store from Download! folder.
The solution is thus: Create NEW OVI ACCOUNT. Try again.
As far as getting Ovi back on my phone, I installed 'Download! -3.2.818-sdk31-EMEA-Production.SIS' (a temporary Download! application Nokia set up went they transitioned from Mosh to Ovi - luckily, still on my highly unstable harddrive ).
So glad it's back!! Woooohoooo!!!
Thanks for informing us of your own answer to your own question, in the middle of froschy's thread.
However, why the general rant about complainers? Of the 4 posts in this thread, prior to this one of mine, there was 1 from the original poster, asking for a solution to his problem. There was 1 post from me, offering a solution to his problem. And there were 2 posts from you, archie_, asking and answering your own question, and including a rant, unrelated to the content of this thread, about complainers in general.
Why the rant, in this thread?
Agreed, very bizarre! I think it's called post hijacking. LOL!
I can't remember the source of the five re-downloads only rumour (I should've posted this information when I created the thread), I guess it struck me as being possible. If true I would think that it's not a very practical solution given my experience with the N97 and updating firmware. I've found this works best when you completely wipe the phone (apps, multimedia, maps) and do a hard reset requiring re-download of purchased apps from the Ovi Store.
I was interested that you raised this question, because I noticed that, in My Stuff, I have 4 entries for Best Taskman. This is due to various hard resets in conjunction with firmware updates. I was almost tempted to uninstall it from my phone again to test this 5 downloads theory. But I didn't.
However, I might do it because Best Taskman is probably the cheapest way of trying it out - it only costs £1.50 - hmm. I'll wrestle with my Scottish blood, and see.
@ 2bad - That's strange, I used to have this same thing with an entry in My Stuff for every time I had downloaded the same app. I tried to clean My Stuff up by deleting entries but to my horror this actually removed every entry for a single app. Thankfully it didn't stop you from re-downloading purchased apps that were not in My Stuff.
It seems that the Ovi Store might have changed this (possibly in the last update) because I noticed yesterday that now My Stuff only contains one entry for each app and when you re-download it just moves this entry to the start of the list, like it sorted by latest downloaded item. Much better IMHO.
2009-12-07 18:37 - edited 2009-12-07 18:39
I did exactly the same thing a couple of versions ago. There were 2 entries for best taskman, so I thought I'd remove one of them to tidy up, but it deleted both of them, leaving me unable to re-download it. I had to buy it again.
But you're right. I just clicked the icon, and it wouldn't open. It told me there was a new version which I must download. When I installed the latest version, the My Stuff list now just shows the one entry for each item.
Another good thing about the latest versions is the de-sensitising of the touchscreen. It used to be imposssible to scroll up and down the list because the touching would select one of the items. The last release cured this, but this release seems to have de-sensitised the screen even more. I had to really drag my finger to get it to move.
It's all good.
For me the only fault with the phone is now the still "laggy" GPS. However, I do have an external bluetooth GPS so it's ok. I've also just acquired the new Archos 5 Internet Tablet with included GPS (and TeleAtlas maps) and it's wonderful. Actually the whole Android OS used by the Archos is beautiful compared to the Symbian OS.
But that's a whole other thread...
Well I've encountered this problem today with HandyTaskMan. Since I've had to hard reset my N97 at least half a dozen times in the last week since the new Ovi Store update, which keeps crashing my phone for some reason, I'm now told I've exceeded the max number of downloads and I need to pay for it again.
Yet another fail on Nokias part, I just got my phone back from the NCC with the same problem it went in with.
I can now confirm that there is a download limit, just tried to re-download an app that I paid for but got an error message instead stating that I had reached my download limit and would need to purchase the app again. Not a happy camper!
Another Nokia fail. This was the first application that I purchased on my N97 from the Ovi store and I don't understand why the Ovi Store policies punish me as the consumer for the failings of the N97 with it's beta state firmware, design flaws, and manufacturing defects.
I purchased the N97 with the v10 firmware. I think most people will agree with me that to get the best results when updating firmware a hard reset is advisable, so as I have updated the phone to the v11, v12 & v20 firmware I have included a hard reset resulting in loss of my purchased apps. I have also had to send my n97 into a Nokia Care Center for repair of the self-harming camera lens, the poorly shielded GPS antennae, and the unresponsive touchscreen. As standard practise at the NCC they hard reset the phone and re-install the latest firmware resulting in the loss of my purchased apps.
Obviously this is an unreasonable policy! Even if Nokia started releasing devices that were free from design flaws, manufacturing defects, and came with firmware that isn't in a beta state this is still an unreasonable policy.
A response from somebody at the Ovi store would be appreciated.
Guys ... This seems to work. In order to transfer applications from one memory card to another you need to uninstall it on the first and then re-download it on the second.
This of course doesn't work if you had to reformat your card. Then you will have to go through the help desk.
I'm facing the same problem here. I purchased Maps Booster and now I have to purchase it again for the THIRD time.
After the first time I've been able to redownload and reinstall it several times (I don't remember exactly how many times, sorry); then, I've had to pay for the second time. Now, if I try to download it again, I get the "Download limit reached" message, and I have to pay again, even if I downloaded the program only one time after the second purchase.
I hope somebody will answer us...otherwise, what would be the meaning of this forum?
Sorry for my bad english.
I'd definitely recommend using the "Contact us" link to resolve your problem.
As for a long term solution I'm hoping that Ovi Store V2.0 will resolve most of these little quirks.
same problem here. I bought the EDGE game for the E72 (one of the very few apps that uses the accelerometer) and I had installation problems. Actually the problem might have been that during the purchasing process I put an email address different from the one set in the OVI store config. The install always failed although in the "My Stuff" section the app appeared as download successfully. After correcting the email setting I tried to download again and now I got the you-have-reached-the-maximum-number-of-downloads message... and I couldn't even play the thing once!
It seems to me that 1. Nokia needs to instruct about the email setting problem, 2. Five times is too low for the number of downloads, it would make sense if they give you the .sis file of the app but you can only download it, not installed manually. And if I buy a defective app shouldn't I be able to get my money back?