2010-10-29 6:16 - edited 2010-10-29 13:57
my account is ***********and has the same problem of ERR_AUTH_AC_DAMAGED, please recovery my account
Personal details removed by a moderator. We kindly ask you not to share your personal contact details publicly on this forum. This is for your personal safety and privacy.
Message edited by: Aikin19 on 29-October-2010 at 8:57PM
Ive got problems as well when trying to get into my account.It comes up with Errror:ERR_AUTH_AC_DAMAGED. Ive mailed support team but i really need to get to my emails asap.Please help someone?
Moderator: I have the same ERR_AUTH_AC_DAMAGED ; to whom can I notify my e-mail address to have this fix - I ask because we cannot post our personal details here ?
2010-10-30 17:17 - edited 2010-10-30 17:20
Please bear in mind, the boards here are for user-to-user support only.
If you want to provide any feedback directly to Nokia, we suggest that you use the 'Contact us' link at the top of the page or contact your local Nokia Care line.
You can communicate with your co-user by sending a Private Message.
All right moderator, but what do we do when it happens during the week-end??
I just try to call the call center her ein belgium, no one!!!
Please give me a SOLUTION!!! I really need to access my emails ASAP!
If this is a prolonged problem then Nokia can kiss goodbye to any further money from me.I will transfer my two phones to another network.They take payments easily so its about time we have some customer service of a higher quality.
2010-10-31 9:47 - edited 2010-10-31 11:30
please reactivate my account. i can not log in.
My email account
Personal details removed by a moderator. We kindly ask you not to share your personal contact details or your phone's IMEI number publicly on this forum. This is for your personal safety and privacy.
2010-10-31 18:18 - edited 2010-10-31 19:03
I have the same problem for more than 48 Hours!
What's wrong with Nokia?
Moderator Note: Font size edited. We kindly ask users not to post too large font in the forum. A standard font size is readable to other users whom wil help you resolve your concern.
Try calling/emailing your local contact center for help with suspended email accounts. You can find a "Contact us" link in the upper right hand corner and enter your location. http://europe.nokia.com/support/contact-us
I hope this helps,
I already contacted them on Sunday Morning (4am GMT).
They did reply to me and saying that their technical team would contact me as soon as possible.
However, so far, no call from them and no email from them!
And, yeah, did I mention that I still can't log in my ovi mail?!
I did called my local nokia center, they told me to wait for their technical response but still no call or email from them. Please Nokia fix this issue ASAP, you're putting my job at risk, this email is my primary email to all my transactions online so its very important to reactivate my email ASAP, Why is this happening??
could you please help me too? I need to reactivate my email ASAp for this is my primary email that I am using and it is very important to me reactivate ASAP, it could be potentially loose my job if i didn't access my emails. I tried to call my local nokia care but until now I didn't received any call or email from them on how to resolved this issue. Please?
PS: please check your inbox i sent you my email address. thanks!
2010-11-02 6:50 - edited 2010-11-02 7:07
hi, my ovi mail account is suspended also- I dont know why. .I need help reactivating my email. My ovi mail is Your help is greatly appreciated. thank you
Personal details removed by a moderator. We kindly ask you not to share your personal contact details or your phone's IMEI number publicly on this forum.
I am also one of those unlucky ones whose account is damaged as well. I need help. Pthmous I have sent you a private message containing my damaged account name. Kindly fix that. Thaks in advance.
Email resumed after calling Nokia Care.
But now I have the problem of 'cant send email to Hotmail, or takes 7-8 hours to reach Hotmail', while to other mails such as Gmail or Yahoo, only takes seconds.