[tdumez]

Hi,

I just bought an app from the Ovi STore (Shozu) but had some problems during installation

I tried re-downloading it but it prompts me again to buy the application

How can you re-download an application you allraedy purchased from the ovi store (this is also imporant for after firmware upgrade when you have to reinstall a big number of applications again)

Thx for feedback!

Moderator's note: Receipt information removed. It is not wise to post information such as your receipt number when it can be viewed by all and sundry.

Message Edited by concordia on 05-Aug-2009 11:31 AM

[congested]

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tdumez wrote:

Hi,

I just bought an app from the Ovi STore (Shozu) but had some problems during installation

I tried re-downloading it but it prompts me again to buy the application

How can you re-download an application you allraedy purchased from the ovi store (this is also imporant for after firmware upgrade when you have to reinstall a big number of applications again)

Thx for feedback!

Moderator's note: Receipt information removed. It is not wise to post information such as your receipt number when it can be viewed by all and sundry.

Message Edited by concordia on 05-Aug-2009 11:31 AM

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Hello tdumez,

Please send me a pm with brief description of your problem for my reference and your phone number (country code included). I will resend your purchased application to you. Please include a good time for me to resend a download link for your purchased application. I am in Pacific Daylight Time.

Thank you,
congested

[men1608]

I'm in a similar situation. Honestly, I'm getting **bleep** off at the ovi store support service. Logged my problem on Sunday, yes, Sunday! Till today, no assistance has been received. All I got was a reference number, with a promise to 'get back to me'. My rerefence number is:1-7686483101.

Yesterday I wrote them a mail to either resolve this or refund my money. No response yet. You have great applications, but the worst service I have ever experienced in my life! 

[odiseo26]

Hi I downloaded absolute black from ovi store a few days ago... I had to format my n97 because of software problems... when I tried to download it again it tried to charge me again!

I've wrote three times and NO answer yet. Finally today I decided to buy AGAIN the theme and it failed in the download!!! What is happenning, please help

[ihautala]

WHEN I HAVE BOUGHT, DOWNLOADED AND INSTALLED AN APP FROM OVI STORE ALL THE NECESSARY FILES ARE ON MY MASS MEMORY BY DEFAULT. WHEN I USE OVI STORE AFTER HAVING RESET *#7370# MY DEVICE THE OVI STORE CLIENT FOR N97 MUST KNOW THAT I STILL HAVE THE FILES IN MASS MEMORY, AND JUST LET ME RE-INSTALL THEM! PLEASE, CORRECT THIS PROBLEM ASAP!

[tdumez · Accepted solution]

Hi,

In the meantime I contacted local Nokia Care and they send me with a new download link (pretty fast)

This for now woudl be the only way being able to re-install an application you bought from the Ovi store

I assume this will chaneg in the future

kr

Tim Dumez