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my lumia 520 can't connect to store

New Member
prasen007jit
Posts: 3

my lumia 520 can't connect to store

I hav lumia 520. In which at the time connect to store for downloading app's and games error shows "Microsoft service is unavailable at the moment please try again later". Also can't connect Nokia music also. I reset my phone but problem still there.


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Employee
sanju
Posts: 130

Re: my lumia 520 can't connect to store

 Hi,

Hope you have configured your device with a valid Microsoft account (live or Hotmail).

 

What about using a different live account after reset?

 

How long are you using your device? Was it working properly in the beginning? Any idea when does it stopped working? What was the activity performed in the device just before the issue started?

 

BR,

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New Member
prasen007jit
Posts: 3

Re: my lumia 520 can't connect to store

Hi..
after reset my phone. I login with new account but problems are not sort out. Actually it works properly when i bought it. Different login are taken on this phone before issued. Because don't know password and id i think that
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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

Ok now we just got this phone yesterday and didn't get a data plan but login to home wi fi, the phone says it is connected to wi fi but can not get Internet to work, no mail or explorer no games or update, the text work, also no can sighin with my hot mail account witch work with my computer 

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store

hogi, which error message do you get, we need it word-for-word.

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

Just will not accept the password to my home router, have a old router and all other devices work, 2 laptops 1 phone. And a tablet. Do I enter the encryption key, just tried and will not let me finish goes to enter password. Computer say router password administration but phone says incorrect. Help please 

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store


hogi wrote:

Do I enter the encryption key, just tried and will not let me finish goes to enter password.


You are not able to click on OK. The password field vanishes before that. Right?

In Windows Phone, there is a timeout value for entering the preshared key. Just for a test, please, try to set your password to short eight characters. Did that help?

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

Try on this the password is short but this tablet will add more letters to complete a word there are only the first five that are used administration 

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store

[ Edited ]

Tablet? Word-completion? I do not get it, please, once again explain in greater details which device gives where in the menu what graphical output.

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

We chat with links on line and they said it is the encryption key to enter but it is in caps and number very long can not shorten and suggest that the security may not be high enough for windows 8 wpe only so suggest to buy a new router or get new phone. As said before it works for all other places but not at home with my 15 year old router and all my other stuff works. Seems that windows 8 just isn't backwards compatible. Try at another place enter password and wait do not click done and does not time out so must be the combination of cap and number or as they say router not secure enough. 

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store

Did you answer my questions? Why is this related to Windows 8? Or, are you talking about Windows Phone 8? Which security do you use at home, is it WEP? How many characters does your key have? 5, 10, 13, or 26?

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

did a reply to the email and do not see it here so try again on the computer now. not blackberry tablet that auto complets so spelling not good.

the encription key is 26  caracter long ,nokia 520 is the phone with the problem runing win-8 ,cant seem to lock caps do not know how so the key is CBCD61D7A9179F0DBF9D5786D5 .TRYED TO ENTER IN KEYBOARD  and time out do not know how to change. chat with link system online and they told me to enter 192.168.1.1 then click secutity and use the key above to connect as this is the password to the router .still not able to conect the nokia phone but all others work , blackberry tablet that auto complets ,motorola phone ,and a win-8 laptop,and a win-7 laptop wich i am typing from this time ,the modems are conected as such cisco wireless to desktop wireless to adsl from telus ,3com adsl ,the desktop is win-XP hope this is enought detail for you.Should i take the phone to a hot spot and is there a software update for this ?try as i might it just will not work sugestions would be to get new phone , get new router what to do ?

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

wep is the security there are 26 caracters to the key
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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store


hogi wrote:

TRYED TO ENTER IN KEYBOARD and time out


The keyboard disappeared? Yes, that is a known issue in Windows Phone 8. With WEP keys, the string is not case-sensitive, so you can enter cbcd61d7a9179f0dbf9d5786d5, as well. You have to be fast enough!

 

Nevertheless, I would not use a WEP-only access-point. If it is not possible to change it to WPA2, you are on a security risk. A new one costs less than 20 € and can be attached to your existing equipment, for example the TP-Link TL-WR841ND or TP-Link TL-WR710N.

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

Thanks for the information will get a new router and hope it works for me 

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Community Manager
musica
Posts: 5,277

Re: my lumia 520 can't connect to store

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store


hogi wrote:

will get a new router and hope it works for me 


Anyway, WEP128 with a hexadecimal key works here for me and my Nokia Lumia. However, I had to be fast to enter the key otherwise the keyboard disappeared.

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Contributor
hogi
Posts: 8

Re: my lumia 520 can't connect to store

Old people are not fast 

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Registered Member
ArchieFenn
Posts: 1

Re: my lumia 520 can't connect to store

When downloading apps on my nokia lumia 520, it says cant sign in. So i sign in and try again but it still says cant sign in. WHAT DO I DO?

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Mobile Sensei
Abi99
Posts: 7,324

Re: my lumia 520 can't connect to store

@ArchieFenn did you double-check on the Internet, your Microsoft-Account is up and running? If yes, are you able to surf on your Windows Phone? If yes, please try the Internet Explorer of your phone and login.live.com. Are you able to login? If yes, do you get any error message/number?

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