[darrenllr]

Hi Guys,

Downloaded and ran install for version 6.84.10.3, now PC Suite won't connect to my phone. It sees my 5500 when I click on 'Get Connected', however, when I select the 5500 and click 'Finish', nothing happens.

I've tried re-booting, removing the usb cable, re-plugging in, but no luck.

Any ideas on this anyone?

Thanks,
Darren.

[scoobyman]

Hi darrenllr

Have you tried going to Start > Control Panel > Add/Remove programs > use option to repair installation of:
PC suite
Nokia Connectivity Cable Driver
PC Connectivity Solution

[miksu]

Hi darrenllr,

Does all PC Suite application working ok with phone?
(if you start e.g Nokia PC Sync application, does it show your phone?)

[darrenllr]

Hi Scooby,

Yes, done that already, first I uninstalled Nokia DKU cable driver from Add/Remove programs, then re-ran the download exe for the update to 6.84.

No change unfortunately - can still see my 5500 in the Get connected wizard, but it doesn't connect when I select and press Finish. (Back and Next are both 'greyed out')

I've also changed the Connection Manager Com ports to the 4 that are available, but each one resulted in no change.

Any ideas for a solution?

Thanks again,

Darren

[darrenllr]

Hi Miksu,

No - when I run PC Sync, no option to synchronise, and no phone visible in Connection...

Any other ideas?

Thanks very much,
darren.

[miksu]

what connection types Nokia connection manager shows (and which ones are active)?

[darrenllr]

Hi Miksu,

Bluetooth
Infrared
Serial Cable
Usb

are the 4 options, I have Serial Cable and Usb checked. Usb won't allow me to configure though. I can only configure Serial - haven't checked bluetooth.

As I say, I've tried to configure the Serial Cable and chosen different Com ports - no luck there.

Many Thanks,
darren.

[miksu]

What is your cable type?

Have you got PC Suite and your phone working before?
(with older versions)

And when you connect cable to phone, what phone's UI shows?

[darrenllr]

Hi Miksu,

* Cable type - CA-53

** Yes, all was working fine before upgrade (apart from the problem with Music Manager not recognising tags for my tracks)

Images and videos copied automatically to my pc, contacts
synchronised, all was wonderful....

*** Phones UI shows a 'staggered line', as it always has, to indicate it is connected to PC Suite I think.

Thanks, Darren.

[martind2001]

Dell Latitude 810 running Windows XP Pro SP2 - this version of PC Suite will not allow a connection to Bluetooth - says "Cannot use the connection type. Check that all the needed hardware, software and drivers are available. (Code: OpenMedia)"
I can pair my Nokia 6201 with the computer using 'native' XP connectivity

[miksu]

Hi,

darrenllr, open windows device manager -> what drivers you can find for your phone (check also modems and ports....and is there any conflict)?
And when you connect your phone, do you get any error message?
or is the device only gray-out without any error message?

martind2001, could you send PC Suite's device info (Nokia PC Suite > Help > About Nokia Pc Suite > system info)?
BTW: What is your "native" Bluetooth connectivity stack?

[darrenllr]

Okay,
Nice chap at Nokia support told me to -

- Disconnect from internet
- Disable antivirus software
- Disable firewall
- Disable antispyware
- Uninstall PC Suite in Add/Remove Progs.
- (I also uninstalled 'PC Connectivity' in Add/Remove Progs)
- (I also uninstalled Nokia Cable Driver in Add/Remove Progs)
- Reinstall latest program release.

Everything worked fine. Relief after hours and hours of problems at last!

The moral seems to be - don't upgrade your software, the new stuff is always flaky! Ha!

Anyway, fixed now,
Thanks,
Darren.

[ar_gee]

dear miksu,

pls help. i just updated my pc suite to the latest 6.84....my mobile is n70 and am using vista. there seems to be no changes from the previous version...and nokia music manager is not working again , as in the previous version.i can not transfer music.says music manager not working or not responding.........HELP PLEASE! also, i stil cant connect via bluetooth.

argee

[miksu]

Hi ar_gee,

What is your BT stack and is your Vista 32/64 bit?

About Music Manager -> maybe reset for music manager settings helps so could you try this (I check those folders from XP so there maybe some difference in Vista):
1. close music manager (if it is open)
2. Open folder C:\Documents and Settings\"username"\Application Data\ and rename file NMM-MetaData.db to NMM-MetaData.db_old
3. Open folder: C:\USERS\My Music\ and rename folder "Nokia Music Manager" to "Nokia Music Manager_old"
4. Open Regedit (Start menu > Run > give command: Regedit) and open key HKEY_CURRENT_USER\Software\Nokia\ and rename key "Music Manager" to "Music Manager_old"
5. Start Music Manager -> does it work now?

[ar_gee]

hi miksu!

my vista is 32-bit and my BT is Widcomm BT 5.1.0.3300.

i can't reset the folders of music manager because i can't locate these forlders and these paths when i go to c and users/user...are the directories of xp and vista the same? causse in my xp folders, i cud find those folders u were telling me to reset and rename. but i cud not locate them here in vista...please bear with me and make other suggestions?

tnx...

even in pc suite 6.83, i also cud not use music manager. but in xp everything works ok...

tnx

argee

[miksu]

Hi ar_gee,

BT -> Have you tried to use Microsoft bluetooth stack?
if you haven't uninstall Widcomm bluetooth stack and restart Vista (if Microsoft support yours bluetooth hardware, it will automatic install microsoft bluetooth driver for it).

music manager -> try to search those file & folder names from your drive.

[tulius]

I'm using the USB cable, not the BT and my jobs kept PENDING....