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PC suite not detecting phone

Contributor
Posts: 4

PC suite not detecting phone

Hi,

I have updated the firmware on my N80, but now PC suite cannot detect the phone, however, I can connect to the internet even if the phone is not detected.

I installed the updated PC suite, uninstalled it, and reverted to the older version, nothing works.

Can someone please assist?
Employee
Posts: 1,863

Re: PC suite not detecting phone

Hi,

If the problem is in PC Suite, try this first:
/discussions/board/message?board.id=pcsuite&message.id=11480

if no help, open windows device manager...can you see any question mark in there (and what phone connection points you can find from there) ?
Registered Member
Posts: 1

Re: PC suite not detecting phone

I have a solution. You see, I've updated pc suite from an old version to version 6.8x for my friend but his phone(N80) was no longer being detected by the pc suite. So i tried uninstalling and reinstalling but still same problem. So I figured that there must be a conflict or something with the old version still probably existing in the system. So after I removed pc suite and connection cable from add/remove in control panel, I started manually checking if there is anything concerning nokia and I found that there is a folder called PC Connection solution under program files so i tried to delete it but couldn't so i deleted it from safe mode. After i did that, i deleted all registry keys by going to run and typing regedit: Under Local machine, under software there were two folders, nokia and pc connection solutions. I deleted both, and then restarted back into windows. I installed 6.8x (I don't know if it was 6.81 or something, but doesn't matter). Connection wizard came up, I plugged the usb chose the pc suite option on the phone and bang! everything worked normal. So that's how I got it to work. I don't think any other way would work except formatting windows:smileyhappy:
I hope this will help people with this kind of problem.
God Bless all of you.
Registered Member
03031971
Posts: 1

Re: PC suite not detecting phone

PC suite not detecting phone n73 

Registered Member
rasdee
Posts: 1

Re: PC suite not detecting phone

I also experienced the same after upgrading. Thanx ronny for your help. I also uninstalled the PC Connectivity program and then reinstalled Nokia PC suite and it worked. :smileyhappy:

Registered Member
jinglebelll
Posts: 1

Re: PC suite not detecting phone

Thanks Man. I was hassled for a while (quite a while actually). Appreciate your help. This works really well.


ronny042 wrote:
I have a solution. You see, I've updated pc suite from an old version to version 6.8x for my friend but his phone(N80) was no longer being detected by the pc suite. So i tried uninstalling and reinstalling but still same problem. So I figured that there must be a conflict or something with the old version still probably existing in the system. So after I removed pc suite and connection cable from add/remove in control panel, I started manually checking if there is anything concerning nokia and I found that there is a folder called PC Connection solution under program files so i tried to delete it but couldn't so i deleted it from safe mode. After i did that, i deleted all registry keys by going to run and typing regedit: Under Local machine, under software there were two folders, nokia and pc connection solutions. I deleted both, and then restarted back into windows. I installed 6.8x (I don't know if it was 6.81 or something, but doesn't matter). Connection wizard came up, I plugged the usb chose the pc suite option on the phone and bang! everything worked normal. So that's how I got it to work. I don't think any other way would work except formatting windows:smileyhappy:
I hope this will help people with this kind of problem.
God Bless all of you.

 

Registered Member
Sajkol
Posts: 1

Re: PC suite not detecting phone

Hi everybody. After reading thru jinglebell method. I found an even easire method... just go to control panel add remove options and remove all the programs Nokia. This you can confirm if check the publisher column. The 4 programs i deleted were Nokia Connectivity Cable driver, Nokia Suite, pc connectivity solution,and windows driver package -- nokia pccsmcfd.....

 

After this I restarted the computer and re installed nokia suite.... as soon as it was complete I attached the usb chord to my mobile and it was detected and worked normally...

 

hope this helps others as well. Cheers!:smileyhappy:


jinglebelll wrote:

Thanks Man. I was hassled for a while (quite a while actually). Appreciate your help. This works really well.


ronny042 wrote:
I have a solution. You see, I've updated pc suite from an old version to version 6.8x for my friend but his phone(N80) was no longer being detected by the pc suite. So i tried uninstalling and reinstalling but still same problem. So I figured that there must be a conflict or something with the old version still probably existing in the system. So after I removed pc suite and connection cable from add/remove in control panel, I started manually checking if there is anything concerning nokia and I found that there is a folder called PC Connection solution under program files so i tried to delete it but couldn't so i deleted it from safe mode. After i did that, i deleted all registry keys by going to run and typing regedit: Under Local machine, under software there were two folders, nokia and pc connection solutions. I deleted both, and then restarted back into windows. I installed 6.8x (I don't know if it was 6.81 or something, but doesn't matter). Connection wizard came up, I plugged the usb chose the pc suite option on the phone and bang! everything worked normal. So that's how I got it to work. I don't think any other way would work except formatting windows:smileyhappy:
I hope this will help people with this kind of problem.
God Bless all of you.:smileytongue: