[r_ock453]

i am not able connect my mobile to pc as it is showing MTP Driver installation failed?

wat i need to do?

[cricfancy]

Hi r_ock453,

More information about your pc, phone(dial *#0000#) and your pc suite version could help our experts to narrow down your issue further

[dale1982]

hi *,

I have a similar issue with my Nokia 5800. If I connect my phone to my PCs via MTP Windows is not able to install the driver for my device.

The troubles occcures on both PCs. My desktop PC uses Windows Vista and my notebook uses Windows XP.

On a thired pc with Windows XP it works fine.

SW version of my Nokia 5800: 11.0.008 

thx for your support!

dale1982 

[alexlimco]

I am facing the same problem here too on my Vista Business PC, but no such problem with my Windows XP SP3 notebook.

The following is the information from my phone

Software version

V 11.0.008

Software version date

09-12-2008

Custom Version

11.0.008.red.01

Custom version date

09-12-2008

Language set

22

Model

5800 XpressMusic

Type

RM-356

Latest update

Not updated

Hope someone can help.

[shtofff]

Try to use OVI Suite:

http://europe.nokia.com/link?cid=PLAIN_TEXT_1187345

[dale1982]

I have already installed the newest OVI Suite.

[dale1982]

It seems that I have found the cause for this troubles. I have deinstalled the Windows Mediaplayer 11 and installed Windows Mediaplayer 10. After that it works fine on my Windows XP PC.

But this solution is not possible for my Windows Vista PC because Windows Mediaplayer 11 is fixed installed in Vista.

[delboysmith]

Hello

I am happily connecting my 5800 to my XP laptop using pc suite.

I am also failing to connect in mtp mode. It just keeps looping on the found new mtp device prompt

My girlfriend has the N96 and this happily connects in mtp mode.

I would suggest that this means problem is specifc to 5800 not wmp or xp fault.

I have already reloaded mtp without it solving this.

Any suggestions to make this work?

Can you provide windows xp mtp drivers for the nokia 5800

[dale1982]

Hello delboysmith,
 
I'm very convinced that this problem is caused by the Nokia 5800 and not by Windows. I have found some MP3 Players with same problems. They are all solved be a new firmware by the manufactor.
Please send your request to the Nokia Support and tell them that it works with the N96 on the same PC.
 
What I can tell you is that when you are using Windows XP you can downgrade to the Windows Mediaplayer 10 and than it should work. Please inform me if there some news.
 
Regards
 
dale1982 

[scurzuzu]

Same problem here. MTP alert keeps popping up every 3-4 seconds, eventually XP tries to install a driver and fails. Only happens in PC Connect mode; USB mode works fine.

Nokia Software Update version: 1.4.98en

Software version

V 10.0.010

Software version date

04-11-2008

Customer version

10.0.010.216.02

customer version date

07-11-2008

Language set 

09

Model

5800 XpressMusic

Type

RM-356

Using Windows XP with latest SP updates.

As suggested above, I rolled back Windows Media Player from 11 to 10. After that, it would recognize the device, but during software update it kept unmounting/remounting the device, and firmware update failed repeatedly. Fortunately, it did not bork my phone. But it did not update the firmware either.

[dale1982]

Hello,

I have some news. The problem depends on the storage card. If you remove the storage card the MTP driver will be successfully installed!

Try out and tell me your experiences :-)

Regards

dale1982 

[delboysmith]

Hi Dale

I will try that out tonight.

I have emailed Nokia who haven't really engaged with admitting a fault yet. Update software blah blah blah -- it is up to date, there is a problem with your product.

I'll let you know if it works for me or if Nokia suggest anything new.

[ianik]

Hi all,

I got the exact same issue. I tried to remove the memory card but it didn' work.

I found the solution in another thread on this forum:

/discussions/board/message?board.id=pcsuite&message.id=26766&query.id=93656#M26766.

Change into the registry this:

[HKEY_LOCAL_MACHINE\SOFTWARE\PC Connectivity Solution\Configurations\Nokia]
The parameter: "WPDEnabled"=dword:00000001 by "WPDEnabled"=dword:00000000
 

and it worked.... :-)

[delboysmith]

Parameter change did not have desired effect for me.

I have provided software versions to Nokia who say they are passing to technical team.

I will update here if solution ever appears.

Nokia could just provide a proper way to work with Itunes and maybe I wouldn't care about this anymore...

[dale1982]

I have removed the SD card and formatted it. After that it works fine.

I have recognized that Windows creates a file on the SD card.

Maybe there was a write protection or something like that. But now it seems to be solved.

Good luck :-) 

[delboysmith]

Dale

You rule!

I deleted phone in device manager.

Removed SD card and replugged phone into laptop.

Finally recognised as MTP device, confirmed by lovely phone icon appearing in Windows Explorer.

Replaced SD card but the Salling Media Sync software would not read the card, only seeing the phone memory.

Formatted the card and then finally I can use Nokia 5800 in MTP mode and allow sync software to read both memories.

Problem is somehow linked to the SD card which I'll relay to Nokia, shame they didn't suggest that a few weeks ago.

Thanks for your help. I can now propely use Nokia 5800 with Itunes playlists.

Hooray

[tdp1018]

r_ock453,

Try turning off any Firewall program you have running like "ZoneAlarm" that worked for the same problem with me.

Message Edited by tdp1018 on 07-Aug-2009 03:15 AM

[cerebrassassin]

ianik, you rock !!! I've been goin' crazy trying to figure this one out.....Thanx a ton

[jessicad]

Dale1982,

Microsoft does have an official Windows Vista Support Forum located here  http://tinyurl.com/d5r9v3.  It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and feedback.

Jessica
Microsoft Windows Client Team

[junio]

---

dale1982 wrote:

Hello,

I have some news. The problem depends on the storage card. If you remove the storage card the MTP driver will be successfully installed!

Try out and tell me your experiences :-)

Regards

dale1982 

---

Thanks, Dale. It worked with my 5800 version 31.0.101.C03.01 RM-356