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Re: Asha 201 problem accessing BT mail

New Member
puzzledchris
Posts: 3
Accepted Solution

Asha 201 problem accessing BT mail

i can no longer access one of my two  BT email accounts (one is working fine) via the mail app. After repeated 'communication error' messages, I deleted the problem acccount and tried to reinstall it.  But when I try 'Add Account' and input my email address and password, I get the message 'check your sign-in details and try again later'.  My sign-in details are correct!  I've had the phone for a year or so and it was fine up until a month ago.  I'm bafffled so any advice would be welcome.  I'm a bit of a tech simpleton so am I missing something really obvious?.

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New Member
puzzledchris
Posts: 3

Re: Asha 201 problem accessing BT mail

breaking news!  since posting the above, I'm now getting 'communication error, try again later' message on my other Bt mail account.

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Mobile Sensei
Abi99
Posts: 8,587

Re: Asha 201 problem accessing BT mail

Which network operator do you use, in which country?

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Registered Member
Charles0
Posts: 2

Re: Asha 201 problem accessing BT mail

I've been having exactly the same problem for a few days. I use Telstra Bigpond in Australia and would be very grateful for any solution.

 

Thanks.

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Registered Member
Charles0
Posts: 2

Re: Asha 201 problem accessing BT mail

Please ignore my last post.....

 

I discovered a flaw in thepassword I'd been using to create the account. Now fixed.

 

Thanks.

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New Member
puzzledchris
Posts: 3

Re: Asha 201 problem accessing BT mail

As the phone clearly didn't  like my email login, I finally sorted the problem by changing my email account password.  I was then able to add the account to Mail again.  Weird :smileysurprised:

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New Member
Emmanliko
Posts: 4

Re: Asha 201 problem accessing BT mail

I have the same problem my icon of mail does not respond so help me
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Mobile Sensei
Abi99
Posts: 8,587

Re: Asha 201 problem accessing BT mail

Did you run the Nokia Software Recovery Tool on your Windows computer already?

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