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Charged for app but can't download it

MDallas
Registered Member
MDallas
Posts: 1

Charged for app but can't download it

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‎2011-09-11 16:28

Hey I purchased an application off of ovi store today. It was Mr Recorder. I used my phone bill as the method of payment. I was charged and received the transaction ID number. The confirmation was 3 fold. I got a text, an email and checked my phone bill. The transaction was successful.

 

However the application did not download to my phone. I have an E63. When I go to the my stuff tab it only shows the free version of Mr Recorder, which I successfully downloaded to check if the full version would work.

 

What the hell is going on??????!!!!!!

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Mobile Visionary
Mobile Visionary
no1_slumko
Posts: 1,176

Re: Charged for app but can't download it

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‎2011-09-12 9:54

Ther is a support button on the OVI store page. Click that then click on Contact us and explain your problem there. They are the only ones who can sort it out. Make sure you supply your transaction ID
Show your appreciation. Hit that kudos button real hard
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