Can anyone help me please? I have just bought a Nokia Lumia 520 and I keep getting this error message every time I try to download and app (even the free ones) - how can I troubleshoot this? I have re-set the password on my Microsoft account but this has not made any difference.
Solved! Go to Solution.
Just to make sure that the main Microsoft account you are using is set up correctly, I presume you can send and receive emails from this account on your phone. Are you using wifi or mobile data?
thank you - I have mobile data and email account is all set up properly - any other suggestions as to how to resolve this?
Actually I just checked the microsoft account on my phone (rather than on my pc) and it would seem that it was waiting for me to enter the new password, which I have now done and it is all working beautifully. Thanks for the prompt! I've ticked your "was that helpful?" request!