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Error code 80048264 - why can't I download any app...

Contributor
KarenFab
Posts: 6
Accepted Solution

Error code 80048264 - why can't I download any apps

Can anyone help me please? I have just bought a Nokia Lumia 520 and I keep getting this error message every time I try to download and app (even the free ones) - how can I troubleshoot this?  I have re-set the password on my Microsoft account but this has not made any difference.

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Mobile Overlord
cjlim
Posts: 16,982

Re: Error code 80048264 - why can't I download any apps

Just to make sure that the main Microsoft account you are using is set up correctly, I presume you can send and receive emails from this account on your phone.  Are you using wifi or mobile data?

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Contributor
KarenFab
Posts: 6

Re: Error code 80048264 - why can't I download any apps

thank you - I have mobile data and email account is all set up properly - any other suggestions as to how to resolve this? 

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Mobile Overlord
cjlim
Posts: 16,982

Re: Error code 80048264 - why can't I download any apps

Try downloading apps with a wifi connection and see if it makes any difference. 

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Mobile Guru
ugura
Posts: 1,642

Re: Error code 80048264 - why can't I download any apps

i found this on google, also are you signed in to your nokia account?



The silence will fall
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Contributor
KarenFab
Posts: 6

Re: Error code 80048264 - why can't I download any apps

Actually I just checked the microsoft account on my phone (rather than on my pc) and it would seem that it was waiting for me to enter the new password, which I have now done and it is all working beautifully.  Thanks for the prompt!  I've ticked your "was that helpful?" request!

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Registered Member
07bhardwaj
Posts: 1

Re: Error code 80048264 - why can't I download any apps

Can anyone help me? I am having Lumia 520 and I could not download any of the application it is showing an error (error no.-80048264)
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Moderator
aleisha11
Posts: 3,057

Re: Error code 80048264 - why can't I download any apps

Hi 07bhardwaj,

 

Welcome to the Nokia Support Discussions!

 

Have you already tried the solution provided by 

 


 



Final Banner
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Registered Member
nishu123
Posts: 1

Re: Error code 80048264 - why can't I download any apps

Please, suggest me how to solve the Error code 80048264 problem.. i tried all means.
Nokia account is also not working in email & account settings
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Moderator
musica
Posts: 5,353

Re: Error code 80048264 - why can't I download any apps

[ Edited ]

Hello. Welcome to Nokia Support Discussions! You are not able to sign in your MS account in the phone, is this correct? We believe the same issue happens with your Nokia account as you have mentioned, right? If yes, verify that the internet connection is active by browsing any websites via IE. If you are using mobile data connection, we suggest using Wi-Fi this time. For which Lumia phone is this, BTW?

 

You may try the below steps:

 



If you are unable to add your existing Microsoft account or create a new account, try the following:

1. Check the phone date and time. Go to Settings > Date+time and manually set the correct time zone, date and time. Try signing in again.

2. If the above action doesn't solve the problem, connect to a Wi-Fi network and try signing in via that network.

3 If the issue still persists, reset your phone in Settings > About > Reset your phone and run the setup wizard again. Be sure to set the correct date and time before trying to sign in with your Microsoft account.
Adding the Microsoft account may fail if the phone date is not correct. It may also fail if the network connection is not working properly or if the phone has got into a state where it needs to be reset.

When the date is wrong or the Microsoft account is missing, you may not be able to download the apps from the Store.

http://support.microsoft.com/kb/2784236?lcid=1033

 



We look forward to your response.

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