[evildragon]

I am stuck with this error, trying to update the app Brightness Control that I paid for some time ago.  It keeps erroring out.

I am on the latest software, have 8GB free and am going to the 16GB storage device.  I contacted Nokia but literally offered ZERO help, they flat out ignored what I said.

I want to update what I legally paid for.

[evildragon]

Oh, and other apps download and install just fine, so it's ONLY this one.

[evildragon]

Anyone?

[farby]

Use the Support -->Contact Us tabs at the OVI Store site and provide all details with Transaction ID.. You should receive a link for fresh download..

[evildragon]

What transaction ID, I don't have one.. Ovi suite on the phone doesn't give me one.

[evildragon]

Nothing? I'm already a highly disgruntled Nokia customer. Their customer service has been nothing but horrible, barely even reading what I write, and I never even got the email that I was supposed to have with some transaction ID.

So now I'm royally screwed and can NOT re-download this app.

[evildragon]

Here's proof.

http://img.photobucket.com/albums/v395/Evilweredragon/00.png

As you can see, I DID purchase it as it's in My Stuff.

But this is what I get when I try to reinstall it, or update it (I removed it from my phone and now can't even reinstall it).

http://img.photobucket.com/albums/v395/Evilweredragon/01.png

Once again, Nokia support is giving me a **bleep**ing headache by giving me the run around. I want support from this god damned company. After all this I don't even want the **bleep**ing phone anymore, and nothing to do with Nokia, but I sure as hell either want my money back, or the app I paid for.

[farby]

First of all, let me inform you that this is a User-to-User Forum where users try to help out each other..

Didn't you receive a mail with your transaction details ? Refer the attachment as received by me for a purchace on OVI Store. What I meant by Transaction ID is the Receipt No. Try contacting the OVI Store Support with these details and hope the issue will be resolved..

[evildragon]

Nokia never sent me an email like that, ever.. And I only have one email address..

[farby]

Thats something ODD I feel..because I always received such mails for every purchase I made...

[cataholic]

I also always get an email with the transaction details and receipt as well .

Have you included your email address in your Ovi Store account registration details so they have somewhere to send the email to?

[evildragon]

Yes, I did. They finally, after tens of emails back and forth, escalated it..

So they DO see i purchased it, but now it looks like for whatever reason, it never "truly" authenticated it.

[archie_]

Got the same problem with Joikuspot Premium. One format after the initial purchase and the software is no longer attached to my account.