[bearshare]

Hi,

I have a C6-01 Belle updated.

Yeasterday Nokia PC Suite showed the option to install Microsoft Apps, which I accepted. However, shortly after the  installation, I decided to remove MS Apps, because they eated up a huge space on my C: drive. What I did was to uninstall all apps I could find on the phone apps manager named 'Microsoft*'.

However, it seems that MS Apps was not completely removed from my phone, since the free space on the C: drive was not completely recover.  That's annoying, but I can live with that.

The worst thing that happened is that the installation/removal of MS Apps messed up with a number of things on my phone:

• The native email client is not Nokia Messaging anymore. It seems like it is Email for Exchange, which I greatly dislike! I didn't found an option for uninstalling Email for Exchange on the phone's app manager. I couldn't find a way to get back the good and old Nokia Messaging. 

• When I tap the Messages icon on the homescreen, I get the old way of showing messages one by one, not grouped on conversations. If I then tap on any message, I get the normal conversation view. 

• On several apps on the phone, the virtual keyboard appears unlabeled, that is, whithout the letter, numbers, etc.
• When I open Contacts and tap the search button, I get a qwerty/alphanumeric keyboard and not the usual keyboard which has only the letters I have on my contacts. 

Any help will be appreciated 

Best regards.

[John_Tesla]

Hi Bearshare,

We are sorry to hear about your issues,

Have you tried restoring your device to factory settings?

Select  Menu > Settings > Phone > Phone mgmt. > Factory settings.

You can reset some of the settings to their original values.

To do this, you need the lock code, which is 12345 by default unless you have changed it before.

After resetting, the device may take a longer time to power on.

Documents and files are unaffected.

Or you can also format your device by typing *#7370# in standby mode. 

Before the device is reset, you may need to provide the lock code.

The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behavior of the device, restoring the backed-up data files may restore the unwanted behavior as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. 
• It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.

Hope it Helps,

John_Tesla

Moderator

[bearshare]

Hi John_Tesla,

Thanks for the advice, I'll start by restoring to factory settings.

I'm in a doubt here, under  Menu > Settings > Phone > Phone mgmt. > Factory settings,

there are two options:

- Restore

- Erase data and restore

(translated from Portuguese)

Which one should I pick?

Cheers!

P.S: A note here,

On most situations on a Belle phone, the user can tap the menu icon (at the right bottom of the screen) and then tap on "User Manual". Normally, this should bring the specifically help page for that situation. But as seen above, that's not the case with "factory setting", since tapping "User Manual" here, brings up the User Manual index.

[John_Tesla]

Hi Bearshare,

Try erase data and restore. 

Do make sure you have made a backup of your device made before using this option.

John_Tesla

Moderator

[bearshare]

Hi John_Tesla

Restoring to factory setting didn't solve my problems. 

 Mail client still is not the standard Nokia Messaging. When I tap the search button on Contacts, I get a full qwerty / alphanumeric keyboard.

[John_Tesla]

Hi Bearshare,

I though your original problem was deleting Microsoft Business Apps and freeing your C: drive.

As for the new search method, this is normal behavior.

Regarding your email application, please follow this instructions and note that the Nokia messaging service has been replaced with Symbian Belle.

The Nokia Belle devices now support the following email service types:

• Exchange ActiveSync (for corporate email).
• Internet based email services via the Nokia Messaging service (Nokia-hosted service for accessing consumer email, e.g. Yahoo! Mail, Gmail, Windows Live Hotmail, Ovi Mail).
• Native email (Direct POP/IMAP access)

All the mailboxes can be set up and accessed in one location in 

Menu > Mail or via the New email widget on the home screen.

Start the email setup either from the New setup wizard on the home screen or by selecting Menu > Mail > New mailbox.

To define Push email using Nokia Messaging service select the desired email service from the provided list and enter the requested information.

If your email service is not found in the list, select Other and then OVI when it is requested.

The email access will be established via the Nokia Messaging service; except when selecting Exchange ActiveSync.

To define direct POP/IMAP email access to a provider email service select Other from the provided list, enter the email address and password and select Standard when it is requested.

The email access type can be seen in the email settings by selecting Menu > Mail > Settings > (mailbox name).

If the menu shows a list with Mailbox settings, Sync content and Sync frequency, a direct POP/IMAP access is in use. The incoming and outgoing mail server settings can in this case be found in Mailbox settings > Advanced mailbox settings.

Note: You can set up an email mailbox also by using a Wireless connection. On the first mailbox other than Exchange ActiveSync, you need to have the SIM card inserted into the device. Otherwise the Exchange ActiveSync is the only available selection.

Hope it helps,

John_Tesla

Moderator

[bearshare · Accepted solution]

The only way to solve the problem was to do a *#7370# on the phone and then reinstalling Belle firmware through Nokia Suite. 

Now my phone has back the original Belle messaging system and the email client is the orginal Belle one.

As a bonus after all that cleaning, after reinstalling Belle, installing the new Maps 3.09 suite and a few basic apps, my C: drive has 304 MB free. That's a very good figure.

My advice: don't install Microsoft Apps, unless you absolutely need it. At least for the moment, since MS Apps are new to Nokia phones.

Regards.

[Nml14]

hi.. I have nokia n8 and i recently installed microsoft apps .. I dint like it, so i uninstalled microsoft apps.. It got erased completely..but microsoft widget is not at all uninstalling.. I did everything *#7370#.. Software reinstall via pc suite.. But no use.. Widget is still there.. Pls anyone solve this problem.. I beg you..

[tiny_chef]

If you are referring to Microsoft applications that are included on Belle update, these applications are integrated with the software, thus cannot be deleted.