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Network Setup app for Nokia Lumia phones

Technical Expert
michaels
Posts: 8,520

Network Setup app for Nokia Lumia phones

[ Edited ]

Network Setup 2.4.0.0 is available in the Microsoft Marketplace for Lumia 610, Lumia 800, Lumia 710, and Lumia 900 in all countries except USA, Canada, Columbia, India and Iceland. 

 

The app is also not currently available for the Lumia models sold in the following Operator Variant forms: Boost (Australia), Talkmobile (UK), Virgin (UK).

 

Note; fixed typo in title


Nokia Lumia - the fastest growing smartphone

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Contributor
GJS1
Posts: 7

Re: Network Setup app for Nokia Lumia phones

[ Edited ]

Around 1 month ago the network setup app was on the marketplace already in the UK, as I had to use it to fix a MMS issue on my Lumia 800.

 

I just uninstalled network setup as my MMS again stopped working, and I was going to reinstall it, as someone had said this helped them. The only problem is network setup is now no longer on the UK marketplace on my Lumia 800. My provider is T-Mobile UK and I am on the latest firmware.

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Mobile Guru
rayhipkiss
Posts: 3,936

Re: Network Setup app for Nokia Lumia phones

  Hi GJS1

 

 As the app isn't available for Virgin UK models could explain why it isn't available for your T-Mobile provided Lumia. Virgin piggy back on the T-Mobile network as they don't have a network of their own.

 

Ray. 

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

[ Edited ]

Has the app been pulled again?

 

I can't see it in the Marketplace and my Country/Phone isn't listed above as not available?

 

UK Lumia 800 unlocked running on O2.

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

Can anyone from Nokia chime in on this? The app is still not available and as such I am unable to send MMS.

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Mobile Guru
rayhipkiss
Posts: 3,936

Re: Network Setup app for Nokia Lumia phones

[ Edited ]

  


mark_w wrote:

Can anyone from Nokia chime in on this? The app is still not available and as such I am unable to send MMS.


Would manually inputting the following settings be of any help?

 

Internet APN

Access point name: mobile.o2.co.uk

Proxy address: http://mmsc.mmc.o2.co.uk:8002

Proxy port: 8080

Username: o2web

Password: password



MMS APN

MMS access point name: O2 Pay Monthly MMS

Proxy address: 193.113.200.195

Proxy port: 8080

Username: o2wap

Password: password

MMSC address: http://mmsc.o2.co.uk:8002

 

 Once done, you may have to restart the phone for the settings to take effect. 

 

Ray. 

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

Thanks for the reply Ray... unfortunately it didn't work though.

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Mobile Guru
rayhipkiss
Posts: 3,936

Re: Network Setup app for Nokia Lumia phones

 Have you checked in Network manage to see if o2 is selected. If it is, try selecting a different network then switch back to o2 to force it to register the new settings on the network.

 

Ray. 

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

I have also tried that with no success.

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: Network Setup app for Nokia Lumia phones

@mark_w

 

This is situation using Lumia 710 Tango with O2 (UK) on PAYG after running on T-Mobile, I went to Settings > about > reset your phone without SIM in place. Upon starting with O2 SIM in place I received the following text(s) with instructions how to proceed:

Happy to have helped forum with a Support Ratio = 42.5

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

Does this mean resetting my phone to factory settings and losing all installed apps/settings on the phone?

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: Network Setup app for Nokia Lumia phones


mark_w wrote:

Does this mean resetting my phone to factory settings and losing all installed apps/settings on the phone?


Yes it would but not too onerous if you use Reinstaller http://www.windowsphone.com/en-GB/apps/b9d1115b-2c0d-4e5d-afc6-fa6dcd84dda4 for apps. and of course signing in with Live ID will re-sync essentials.

Happy to have helped forum with a Support Ratio = 42.5

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Contributor
mark_w
Posts: 7

Re: Network Setup app for Nokia Lumia phones

I would rather wait for an official reply from Nokia regarding the Network Setup app than reset my phone. This does not seem like a very proactive solution. MMS was working fine a few months ago and suddely stopped working. There's no guarantee it won't happen again and I would have to reset my phone each time.

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Registered Member
Missy15
Posts: 1

Re: Network Setup app for Nokia Lumia phones

I too have this issue - are Nokia expected to comment any time soon?

 

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Contributor
clockwise
Posts: 5

Re: Network Setup app for Nokia Lumia phones

Hi Nokia (from Canada)
we really need the Network App back ASAP!!
our phones are crippled without it!

Nokia fan
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Registered Member
steve1010
Posts: 3

Re: Network Setup app for Nokia Lumia phones

Hi Steve,


Thank you for emailing the Nokia USA Careline.

In response to your concern, we would like to inform you that in the coming weeks, the Network Setup application will be made available for Lumia devices in North America via the Marketplace. This is designed to allow phones that have been unlocked by the operator to be setup with new MMS message center numbers that will allow these devices to send and receive MMS messages with SIM cards on other networks.

In line with this, we suggest that you frequently visit the Marketplace to check the availability of Network Setup.

We are hoping for your understanding and we highly appreciate your patience and cooperation regarding this matter.

If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

You may also call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 9:00 am - 9:00 pm EST and on Saturdays from 10:00 am - 7:00 pm EST for immediate assistance.

Thank you for your email.


Kind regards,

Iver L.
E-mail Specialist
Nokia, Inc.

Follow Us on Twitter @NokiaCareUS

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Contributor
mark_w
Posts: 7

Network Setup app

My phone (UK unlocked Lumia 800) has developed a problem with sending and receiving MMS messages and I need to run the Network Setup app to fix it, however the app is no longer available to download!

 

Is anyone else able to download it from the marketplace? And can someone at Nokia advise when it will be available to download for my phone?

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: Network Setup app

Hi all,

 

A new version of the Network Setup app (v2.5.0) should be available shortly. We will let you know as soon as we have more information on availability and region compatibility.

 

Kosh

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: Network Setup app

Hi all,

 

Network setup 2.5.0.0 was published in Windows Phone Marketplace yesterday. Now available in the following countries. New countries since the previous version 2.4.0.0 are marked with bold black here.

 

Africa & Middle East:

  • South Africa

 

Asia Pacific:

  • Australia, China, Hong Kong (SAR), Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Europe:

  • Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal,  Russia, Spain, Sweden, Switzerland, United Kingdom

 

Americas (NAM and LATAM):

  • Argentina, Brazil, Chile, Mexico, Peru, United States

 

IMPORTANT NOTES:

  • It can take up to 24 hours  (or sometimes even more) before the app will be visible in the WP Marketplace.
  • Devices in some markets may need to be running the very latest software before the app is visible in Marketplace. Existing devices began updating June 20 2012 in the first countries, new devices being produced already have the latest version
  • Shortly after launch, it is hoped that the app will also appear as part of the Nokia Collection in Marketplace.
  • We have forwarded a question on availability for Canada and India and will share any information we can as we receive it in this thread.

 

Hope this helps,

Kosh

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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New Member
Pat6290
Posts: 4

Re: Network Setup app

 

Kosh wrote:

Hi all,

 

Network setup 2.5.0.0 was published in Windows Phone Marketplace yesterday. Now available in the following countries. New countries since the previous version 2.4.0.0 are marked with bold black here.

 

Africa & Middle East:

  • South Africa

 

Asia Pacific:

  • Australia, China, Hong Kong (SAR), Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Europe:

  • Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal,  Russia, Spain, Sweden, Switzerland, United Kingdom

 

Americas (NAM and LATAM):

  • Argentina, Brazil, Chile, Mexico, Peru, United States

 

IMPORTANT NOTES:

  • It can take up to 24 hours  (or sometimes even more) before the app will be visible in the WP Marketplace.
  • Devices in some markets may need to be running the very latest software before the app is visible in Marketplace. Existing devices began updating June 20 2012 in the first countries, new devices being produced already have the latest version
  • Shortly after launch, it is hoped that the app will also appear as part of the Nokia Collection in Marketplace.
  • We have forwarded a question on availability for Canada and India and will share any information we can as we receive it in this thread.

 

Hope this helps,

Kosh


This is ABSOLUTELY RIDICULOUS. Canada still can't get it? Why does the US have access but not Canada. Can we expect it or is there another 3 month delay? Unbelievable that on day one I paid over $500 to buy this phone unlocked in Canada and still cannot use the most basic features like MMS. This is pathetic. Blackberry is better than this and they're barely alive

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