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my phone can't play youtube videos

Contributor
kgjika
Posts: 3

my phone can't play youtube videos

Hi,

I have a Lumia 820.

I canot play YouTube on my phone. I get an answer "sorry, we can't play this file on your phone". Actually, this happens over WiFi. My previous android phone worked perfectly over all and also a WiFi connection I am trying now. Other people that used this WiFi have no problems (iPhone, android). I tried hard reset and the problem still persist. Playing YouTube is supposed to be very common and standard. This is a pity because it seems a great phone otherwise. Any idea how this can be fixed? Thanks.