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Hello, i bought a nokia Lumia 820 recently. The find my phone feature is not working fully in windowsphone.com website. I have the option to ring, erase and lock phone. But, i don't have the option to "locate" it. Could you please suggest why so? My phone number is updated in the windowsphone.com website. And "location" is turned on in the "settings" app of the windows home screen.
all that is needed for it to work is for you to have Location turned on in the Settings, and the Find My Phone option present. i don't have an option to turn on Find My Phone, tehre is only options for sending apps to your phone using push notifications, and saving the phone location periodically.
have you ensured that you have all the latest Nokia system apps installed from the Store? and that you have already downloaded and installed the Portico update for Windows Phone 8 if you haven't already done so? if so, then try performing a soft reset (pressing the volume down and power buttons together until the phone vibrates).