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have you checked that you have the correct internet settings for your phone from your network carrier, and that the data plan is activated? if you are confident that it is, it may be a case of your phone not supporting online video streaming. I do believe though that there were firmware updates released for the other Asha 3xx phones that enabled streaming, so i would check online via Nokia Suite for any firmware updates that may be available, and update if an update is offered.
Hi rafhael
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