Hi Nokia Team,
I am facing 2 problems with my Nokia Ahsa-201 model (software version current is v11.81) from the time I have bought it.
1. Whenever I click a photo, the screen freezes and the mobile needs to be switched off and restarted. This problem is appearing from past 1 month.
2. There is always an ECHO and an additional irritating sound in the phone while talking in the phone. However this sound is not there wile talking though handsfree.
I need your help to resolve this issue.
My camera freezes when picture is taken with picture on screen, it looks like pictures are directly taken to gallery and not saved on the phone.
My Nokia Asha 201 has now for the past month started to freeze when photos are taken. I have to switch the phone off completely. The photo is not saved, but lost. Please help urgently this is all camera I have, my cameras were stolen when we relocated.
In the camera settings you are able to change the storage to memory card. Does that help/work? If not, sounds like a hardware issue, which cannot do much about – at least we cannot give much advice withouth phyiscal inspection. Therefore, please go for your dealer who goes for a local but genuine Nokia Care Centre.
Before you go that path, I recommend to run the Nokia Software Recovery Tool because that is the first step the Nokia Care centre does anyway – and it rules out any software issues.