Solved! Go to Solution.
2012-04-19 11:44 - edited 2012-04-19 15:42
Hey Mullaadib, Welcome to the Nokia Forums.
First of all, could you please be sure that you do not have any protectors covering the camera lense, as the device will not create sharp images if the lense is covered and will have difficulty focussing.
If you have nothing obstructing the lense it may be a hardware issue with your camera Is your camera focus simply not zooming and not making any effort to find focus?
If so, it must be the motor inside the camera that is not working, you can find out for sure by holding the device next to your ear and trying to get it to autofocus on a subject while holding it next to your ear and listen out for the mechanical sound of the motor.
It could also be that one of your lenses has been damaged or is no longer in the correct position.
In both cases you must take your device to your local Nokia Care point where a technical expert can assess the device and help you to get it repaired.
As a check to make sure it is not a software issue, you can perform a soft reset using *#7780# security code 12345 by default if prompted. This will restore your device setting to factory settings, however it will not delete any of your data. I suggest creating a back up of your phone on Nokia Suite before performing any kind of troubleshooting and visiting the Nokia Care Point.
I hope this has helped, let me know how you get along!
2012-04-20 15:11 - edited 2012-04-20 15:15
The spot would be most probably be dust on the sensor or inside the lense housing. Which would not show as clearly when being used in Video mode.
I suggest you take your device to your nearest care point to get your phone fixed.