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Known Fixes for Ovi Suite/NSU updater not working

Mobile Sensei
Posts: 8,090

Known Fixes for Ovi Suite/NSU updater not working

[ Edited ]

For NOD32 users:


Disable web protection procedure

  1. Start NOD32 Antivirus.
  2. Select: ”Setup” and next ”Antivirus and antispyware protection”
  3. Change “Web access protection" status to disable.
  4. Update to the latest version of Nokia Software Updater or Nokia Ovi Suite.

Uninstall Nokia Software Updater from your PC

  1. Select "Start" and "Control Panel" to uninstall the Nokia Software Updater or Ovi Suite
  2. Go to to download the latest versions.
For BitDefender Users




1. When using Ovi Suite to update, the software gets stuck at "preparing to download"


2. On NSU, It gets stuck at the NSU startup graphic "preparing to start"



To solve: Manually add Ovi Suite and/or NSU to the allowed programs on BitDefender


1. Open BitDefender on Advanced View


2. Choose the Game/Laptop mode tab


3. Select Manage Games


4. Click on the "+" icon


5. Browse your PC's C drive to where the .exe file of Ovi Suite is. Usually it is in C>Program Files>Nokia>Ovi Suite>NokiaOviSuite.exe

For NSU, C>Program Files>Nokia>Nokia Software Updater>nsu_ui_client.exe


6. Enable Game Mode for the program.

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