Search Discussions:

Showing results for 
Search instead for 
Do you mean 
Advanced search
Welcome to our community! Here you can share advice and tips with thousands of other Microsoft mobile devices users around the world in English. Please take a moment to read our community guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others you need to sign in first. If this is your first time here, you can choose an alias to represent you. If you don't have an account yet, please register here.

Workaround for issue with License Manager in Maps ...

Mobile Guru
Posts: 4,277

Workaround for issue with License Manager in Maps 3.0

I recently had to reformat my N96 following an issue not related to Nokia Maps, but having done so and reinstalled everything (including the current version of Maps: v3.04 09wk26 b02 MWOpenGL LM MN), and was unable to use Maps for anything that needs a licence (navigation, updating licence data etc.).


Each time Maps was started, it gave the error: "This application requires License Manager. Download?" - if I said Yes to this, it downloaded a file called LMUpdateServlet to the Download folder in mass memory, but this file was not a recognised file type so could not be installed or opened with any app in the phone. Say No and Maps opened but any attempt to access any feature that needs Licence Manager caused the whole application to shut down.


Having tried once more to reformat and reinstall and hard-reset the phone and reinstall (If you uninstall Maps through the app manager, Maps Updater does not recognise that it's gone so a reformat seems to be necessary to reinstall), I still had the problem so I had to call Nokia customer services. Initially, they lead me the merry dance of reformatting the phone (which I explained I had done more than once already), and deleting the Cities folder and reinstalling Maps data (even though this is not anything to do with Licence manager). Eventually they said they would escalate the problem to the people who develop the software, and they came back saying that Licence Manager had either been deleted (not so) or overwritten with an older version during the installation of another app. The only other licensed app that I use is QuickOffice, so I reformatted the phone once more and installed all of my other apps, including QuickOffice, first, leaving Maps for last. This indeed did fix the problem, as I now have Maps working OK again after about a week of making phone calls.


However, what happened to me would easily happen to other users who install a third party software that is bundled with an older licence manager, and it is clear that the inbuilt process in Maps 3.0 is faulty and unable to fix the issue itself.


Therefore, if you have this licence problem after installing another app, you will probably have to reformat your phone and then reinstall everything - make sure you reinstall Maps 3.0 very last. Likewise, if you reformat you device as I did to solve a different issue, when you set up your phone again make sure that you install Maps 3.0 only after installing all your other stuff, just to be safe.


This situation reveals three flaws in Maps 3.0 in its current form:


(1) Licence Manager does not block other installations overwriting itself with an older version that is not suitable for Maps 3.0;
(2) The process built into Maps 3.0 to fix this problem does not work;
(3) Maps Updater does not allow you to reinstall the application if it is already up to date, which would be another simple way to fix problems.


Until these are fixed, we need to be careful how we maintain our Maps 3 phones...

super user
Mobile Emperor
Posts: 28,695

Re: Workaround for issue with License Manager in Maps 3.0

I too had this issue and solved it by installing the license manager separately from the application.


On the link blow I have uploaded the installation file for the license manager, which is compatible with the current versions of maps 3.  Once downloaded install it like any other normal application.


Unfortunately I could not attach the file to this post as this part of the forum does not accept .zip .rar or .sis attachments.

Mobile Guru
Posts: 4,277

Re: Workaround for issue with License Manager in Maps 3.0

Thanks for that. I'll remember next time - forget Nokia, call Psychomania!


Why didn't they just offer this??!!

super user