[Aaron1984]

I have recently bought two Nokia Lumia 800’s, both phones are sim free and not locked to a network. One is using a Vodafone sim and the other Orange/EE sim.

The Vodafone phone has updated to 7.8 without any issues, connected it to Zune and it updated stright away... but the other phone on Orange/EE will not update to 7.8 [seems to be stuck on 7.5], If I select update in Zune it checks in and comes back telling me it has the latest software [no errors], I’ve been connecting the phone to Zune daily to see if the update will become available.

Can anybody help me with this query... I dont understand how two phones bought from the same shop in the same week can behave so differently, I cant see how this is down to the network provider?

==============================================================

Orange/EE Fails to update -

Connect to Zune >> Settings >> Phone >> Update >> Result: Your phone is up to date. Current phone software version 7.10 (8773)

==============================================================

Vodafone successully updated –

Current phone software version 7.10 (8858)

==============================================================

Any help will be apprechaited,

Thank You

[ProfessorAsus]

Hi Aaron

I also experienced this problem, like you I am also with EE. Luckily I read WP central regularly and found a safe way of updating your phone, however it can take a long time to get right, I spent over 2 hours over Jan 31st and Feb 1st. The process I used was force updating the phone and can be very time consuming. If you would like to follow the process, you can view this tutorial and please note your phone will first have to update from 8773, to 8779, to 8853, and  finally 8858 so the process will have to be repeated throughout.

I have no idea what has happened with the update being rolled out to EE but I can tell you that the update was passed on (Not accepted) by T-Mobile US.

Seeing this to be the case it would appear EE could do the same, this way will Bypass all that allowing you to get it

Hope this helps

Alex

[Aaron1984]

Hello ProfessorAsus,

I'm sorry about the delay with my response; I'd given up on this and thought I'll just have one more check... thanks for replying. I'll have a look at this over the weekend and let you know how it goes.

Thank You

[snubmoggy]

Hi there,

Did you manage to get this working?

I have exactly the same problem. My unlocked/unbranded Lumia 800 (with a Vodafone SIM in it) just will not upgrade beyond 7.10 (8773). However my brother has an identical phone, bought at the same time, and this upgraded just fine. It is a seemingly bizarre problem...

I have tried the (frankly ridiculous) manual disconnect method to 'force' an upgrade, as per the link above, but just cannot get it to work no matter how much I try it. The point is that I shouldn't have to do this method - it should just work. I've never had this problem on Symbian.

Does anyone know of an official working fix for this? I don't seem to be the only one with the problem.

Thanks

[93tid]

The official working fix is to wait for the update to becoms available for your handset. Your brother getting it already does not mean anything.

[snubmoggy]

You suggest that 'wait for the update' is a working fix? How long do am I supposed to wait - the update was out 2 months ago?!!

Explain this - 2 phones were bought at the same time, same shop, same batch, both unlocked, same SIM network. One updates to 7.8 (as it should) and the other just completely refuses so is stuck on 7.5... I don't think 'waiting' will help this situation.

Hopefully, someone else may have a more constructive comment and be able to help/advise.

[93tid]

How are you sure they are from the same batch ? The update was paused and restarted with an updated version only on 14.03.2013 in order to introduce some bug fixes. Has your brother received these new updates or should we expect him to join you here as well?

[snubmoggy]

93tid - to answer your question - I was making the safe assumption that they were from the same batch because they were next to each other in boxes, in stock, in the shop. A fairly safe assumption I would have thought - not that this should even matter anyway! - I was merely pointing to the fact that they are in essence an almost identical phone.

My brothers phone is already on 7.8 - so I am not quite sure what point you are trying to make about  'joining me on here'. There maybe some further small updates available since 14/03 but that is not what I am trying to get.

I am simply hoping someone can help advise why a 7.5 phone will not update to 7.8 - are you able to help or just plying me with argumentative waffle?

You seem to believe there is a good reason why a Lumia 800 is not getting the 7.8 update - do you know why this would be?