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Re: Firmware upgrades.

Professor
Posts: 554

About Nokia repair policy (Sticky)

[ Edited ]

Many users have been asking lately in a number of boards about software updates and repairs. The following has been posted by Karim regarding this matter:

 

Eligibility

Software updates are free under warranty if there is problem with the handset. At this time upgrades will only be offered free of charge to fix a problem. Upgrading without Network approval or when no problem exists *may* invalidate warranties.


Updates via Nokia Software Updater

It is possible to update most Nokia phones yourself. See if there are updates for your phone and learn more at

 

 www.nokia.com/softwareupdate

 

Proof of Purchase

POP(proof of purchase) shouldn't be required for many handsets. However some service points may have a standard proceedure of requesting POP - especially where the handset has been released for 12 or more months, or when purchased in another country or region.

 

Warranty Period

The warranty period starts at the time of Product's original purchase by the first owner. The Product may consist of several different parts and different parts may be covered by a different warranty period. Warranty periods differ around the world, please check your local Nokia website for details.

 

For Europe,  see http://europe.nokia.com/A4144988 for Warranty Information and http://europe.nokia.com/A4144985 for the Warranty Faq

 

Generic software

Nokia's authorised service partners are instructed not to change the firmware variant (ie load generic firmware on to a network branded handset). Nokia cannot be held responsible for any problems, interruption of business or loss of data caused by a service partner's attempt to alter the firmware variant.

 

ONLY use authorized Nokia Care points -   strat from www.nokia.com/repair to find your nearest engineer.

Orange Handsets : Nokia 51 > NK702 (6130) > 6210 > 6310i (silver)> 7210i > 6230 > 6230i (silver) > N80 (silver) > N95-1
T-Mobile: N96
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Mobile Guru
richcowell
Posts: 3,212

Re: Firmware upgrades.

Just thought I'd let you know the links still aren't working :smileysad:
Nokia History: 3110, 5110, 7110, 7110, 3510i, 6210, 6310i, 5210, 6100, 6610, 7250, 7250i, 6650, 6230, 6230i, 6260, N70, N70, 5300, N95, N95, E71, E72
Android History: HTC Desire, SE Xperia Arc, HTC Sensation, Sensation XE, One X+, Google Nexus 5
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Ex-Moderator (Retired)
Posts: 2,164

Re: Firmware upgrades.

links all fixed now.

thanks getsurfers - great post there.

Cheers
-
Karim
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Mobile Guru
richcowell
Posts: 3,212

Re: Firmware upgrades.

They don't seem to be fixed :-s I've just tried them again
Nokia History: 3110, 5110, 7110, 7110, 3510i, 6210, 6310i, 5210, 6100, 6610, 7250, 7250i, 6650, 6230, 6230i, 6260, N70, N70, 5300, N95, N95, E71, E72
Android History: HTC Desire, SE Xperia Arc, HTC Sensation, Sensation XE, One X+, Google Nexus 5
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Ex-Moderator (Retired)
Posts: 2,164

Re: Firmware upgrades.

works now :smileyhappy:
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Mobile Guru
richcowell
Posts: 3,212

Re: Firmware upgrades.

Yep :smileyhappy: lol
Nokia History: 3110, 5110, 7110, 7110, 3510i, 6210, 6310i, 5210, 6100, 6610, 7250, 7250i, 6650, 6230, 6230i, 6260, N70, N70, 5300, N95, N95, E71, E72
Android History: HTC Desire, SE Xperia Arc, HTC Sensation, Sensation XE, One X+, Google Nexus 5
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Contributor
Posts: 6

Re: Firmware upgrades.

can i download the firmware upgrades in my PC and install it later on?? and whats the size of this firmware???/
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Mobile Visionary
bandofbrothers
Posts: 1,236

Re: Firmware upgrades.

Not a good idea.

To keep your warranty intact this has to be done by a nokia engineer.

Its free under warranty so why risk it.
Nokia Lumia 1020
iphone 5s16gb - black/slate

Be happy !!
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Mobile Guru
richcowell
Posts: 3,212

Re: Firmware upgrades.

Unless you've got a phone supported by the new Software update application?

http://www.nokia.co.uk/softwareupdate
Nokia History: 3110, 5110, 7110, 7110, 3510i, 6210, 6310i, 5210, 6100, 6610, 7250, 7250i, 6650, 6230, 6230i, 6260, N70, N70, 5300, N95, N95, E71, E72
Android History: HTC Desire, SE Xperia Arc, HTC Sensation, Sensation XE, One X+, Google Nexus 5
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Ex-Moderator (Retired)
Posts: 2,164

Re: Firmware upgrades.

This point is covered in getsurfers post.

I am now closing this thread - if anyone has a question that isnt answered here, please make a new thread.

Regards
-
Karim
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