2012-12-20 0:24 - edited 2012-12-20 0:25
After installing the latest update, released on 12/19/2012, for my Lumia 920, the screen normally visible during a phone call won't display. After a phone call is placed or received, I cannot display the phone's screen to change, for example whether speaker phone should be used, or any other options. The screen is black and won't come on. When I press the power button the screen flashes on for under a second and goes out again. This is very bad and makes it nearly impossible to use the phone. What is the fix?
I did do a reset and this did not help. I called Nokia support and they advised to wipe the phone completely using the feature in the About section of the phone. The phone finally finished and it's back to factory state. Thanks.
I have a related question, have had the exact same issue, and is in progress of reseting to factory standard. Only problem is that it has been 2 hours now and I have never gotten past a black screen that just says "NOKIA". Is this to be expected or is something really wrong?
I guess you are right.
Tried to reset to factory settings, ended up with a bricked phone (a not uncommon error it seems from searching the web) after I recovered it, the phone still has the same problem... bah!