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Re: Belle, E7, Exchange mail, freeze, hang

Advisor
claremont_e71
Posts: 28

Belle, E7, Exchange mail, freeze, hang

[ Edited ]

Severe problem with Belle.

email acess is most of what I need; don't have many applications, don't have any running.  

 

Have an Exchange mail account but if I reply to or send any message the screen becomes totally unresponsive. 

 

Physical buttons still work, phone is not completely frozen - just can't do *anything* with it.

Power cycle restores functionality until email is accessed again.

Phone is basically useless now. 

 

Also: Is this related to Lync? I will never have any use for Lync but it always runs despite unchecking 'run at start', and it seems to hang waiting for a Lync server service that doesn't exist.

I love the idea of Lync but my comany doesn't use it, so... uninstall....

ETA: Uninstalled Lync, problem persists. Replied to an email and now the phone is inoperable.

Please use plain text.
Advisor
claremont_e71
Posts: 28

Re: Belle, E7, Exchange mail, freeze, hang

Factory reset and phone seems normal again.  For how long?

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New Member
Xaler58
Posts: 1

Re: Belle, E7, Exchange mail, freeze, hang

Similar problem found in Nokia E7 - Belle - Exchange works fine for incoming mails, but it's impossible to send or reply.

 

In my case, a message "Impossibile eseguire l'operazione" (impossible to build the mail, i have italian version...sorry!) is shown, but phone continues to work regularly.

 

Any ideas before the hardware reset?

 

Thx a lot!

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Advisor
claremont_e71
Posts: 28

Re: Belle, E7, Exchange mail, freeze, hang

How long? The answer is 11 days.  Worked fine until this morning, now entering Exchange messages freezes the touchscreen.

 

A hard reset every 11 days is not going to work for me.  No other Nokia phone in sight suits my needs, so this will be the end of the line for us. 

Really hate all the alternatives. Walled garden iOS or cludgy invasive Android.  Would have bought a 950 in a blink.

Please use plain text.