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Re: Camerea error after Symbian ANNA Update

Contributor
bd71
Posts: 8

Re: Camerea error after Symbian ANNA Update

dear blitzkid i have c7 00. facing the same problem with front camera after anna updates. my main camera is working fine. i donot have wellness dairy or any other beta apps installed. tried everything and finally formatted my mem card then formatted my mass memory then did a hard reset via *#7370# . i am back to square one with my front camera not working. it was working perfectly well before anna updates.

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Camerea error after Symbian ANNA Update

Sounds like you've exhausted all possible solutions but one... A trip to Nokia Care Point... Right now I think that's the only thing left to do. If I come up with something else, will post it here for sure.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Contributor
bd71
Posts: 8

Re: Camerea error after Symbian ANNA Update

thanks blitzkid, i still have few months of warranty left so i would wait for a sw solution rather than nokia care screwing my handset. waiting for a solution soon. wake up nokia.
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Mobile Visionary
blitzkid
Posts: 1,257

Re: Camerea error after Symbian ANNA Update

When you put it that way, you're right... For the benefit of all who're having the problem, lets hope a solution surfaces soon.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Contributor
bd71
Posts: 8

Re: Camerea error after Symbian ANNA Update

got my phone checked at ncc

they found that front camera has come out of its pcb and it will not be covered under warranty

i contacted other ncc also on phone and got the same reply

can u guide me as to why it is not covered under warranty when my phone has no physical damage no liquid entry and no unauthorized opening which they also confirm. a part which is about 2mm thick and joined to pcb with about 16 solderings, needs a heavy blow to the phone to dislodge it, or maybe phone should show some mishandling damages.it is clearly a manufacturing defect.

i believe nokia need to amend its policies or is it care center minting money and fooling its coustomers.

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Registered Member
chillu
Posts: 1

Re: Camera error after Symbian ANNA Update

I did "restore factory setting" and *7380#. but front camera still not working, and i don't know any option to go back to symbian^3, because always i formatted the phone, it back to anna without update, what to do now?

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Camerea error after Symbian ANNA Update

You cannot go back to symbian 3 again. You'll have to work with Anna now. This problem of camera error is still an unsolved issue.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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New Member
Xreyes911
Posts: 3

Re: Camerea error after Symbian ANNA Update

bro ! i do not know how to remove the threat . i do not have nokia wellness diaries or beta apps ... the firmware says that symbian anna is on my device .... what do i do
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New Member
Xreyes911
Posts: 3

Re: Camerea error after Symbian ANNA Update

how do i check for beta apps ?
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New Member
Xreyes911
Posts: 3

Re: Camerea error after Symbian ANNA Update

i am also having the camera error ! kindly tell the full procedure . so i could fix it . i do not have nokia wellness diaries on my device !!! PLZ HELP :smileysad:

THE ERROR DOESNT GO

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Registered Member
shasun1982
Posts: 1

Re: Camerea error after Symbian ANNA Update

need your help about on this issue in earlier.
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Mobile Visionary
blitzkid
Posts: 1,257

Re: Camerea error after Symbian ANNA Update

Read somewhere that the camera error may be due to a detached camera hardware within the phone. Better take your phone to Nokia care and get it inspected.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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New Member
awesome99
Posts: 2

Re: Camerea error after Symbian ANNA Update

I was almost thinking i'm the only 1 with this problem....recently updated my nokia c6-01 to Belle Refresh,since then i've not been able to use the front camera though the back camera still works fine
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New Member
awesome99
Posts: 2

Re: Camerea error after Symbian ANNA Update

Also....my phone No longer enters 3G mode,the network bar turns empty when switched to 3G mode
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Registered Member
icer
Posts: 1

Re: Camerea error after Symbian ANNA Update

I got same problem with my c6-01. I dont have DW installed i tried everything like removing sim, reformat memory card ,  reset factory and even software update doesnt seem to work. Its one year warranty has already been expired i dont know what to do next. pls help :smileysad:

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