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E71 software update

Registered Member
Posts: 3

E71 software update

When i try to update my E71 with the newest software via nokia pc suite it always stop telling that there is no connection to the phone ?  what is wrong see jpg's

 

 

Contributor
Posts: 6

Re: E71 software update

Go to the Nokia software update site, connect your phone to your PC but don't run PC Suite, make sure it's not running. run the software updater, it should complete ok. Make sure you've taken a backup first as you will lose all data/settings. (not sim contacts though, they are left intact)

Hope this helps.

 

Registered Member
Posts: 3

Re: E71 software update

Thanks for the answer, but it ended up whith te same result  ;-(
Contributor
Posts: 6

Re: E71 software update

Hmm.. When you plug your phone into your PC does the phone give you connection optioins?

If so, select 'Mass Storage' , make sure Nokia pc suite isn't running and run the updater independantly of pc suite.

 

My phone updated ok but I've noticed quite a few posts of other folk having problems. It may be something to do with the code level it's updating from, mine was level 100.xxxxx 

Hope you find a solution.

 

Registered Member
Posts: 3

Re: E71 software update

sorry it still dos'nt work, i even uninstalled pc suite to be sure. It ends up with the same result. When i connect the phone to the usb, it gives me 4 choices 1 nokia pc suit 2 mass storage 3 media storage and 4 use phone as modem. it is only when i use mokia pc suite, that the update progran can contact the phone. thanks anyway  ;-)
Counsellor
Posts: 21

Re: E71 software update

all i can tell you guys is that the new firmware can not be installed right now.